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    IT Support Specialist - Chicago, United States - Christian Community Health Center

    Christian Community Health Center
    Christian Community Health Center Chicago, United States

    3 days ago

    Default job background
    Description

    DIRECT SUPERVISOR
    Information Technology Director


    POSITION SUMMARY
    T

    his position will support all technology, including telecommunications and computer operations of Christian Community Health Center (CCHC).

    This position will be accountable and not limited to providing support to all staff technical needs, including the requirements related to accreditation and compliance.

    Responsible for assisting all CCHC staff with all hardware and software related questions.

    Other responsibilities include fielding support telephone calls, e-mail messages, and request for services forms from CCHC staff who are seeking guidance on technical problems.


    MINIMUM QUALIFICATIONS
    Technology related certification/degree required with at least 2 years of related experience.
    Reliable transportation, valid Driver's License and auto insurance.
    Excellent knowledge of diagnosing and correcting issues within the Windows 10 operating system.
    Experience with workstation, laptop, desktop and LAN printer hardware repair.
    Knowledge of Microsoft Office 365 applications.
    Must have experience handling high call volume service desk.
    Must be able to safely move and lift equipment (20 – 40 lbs.).
    LAN/ WAN experience preferred.
    Excellent communication and problem-solving skills.

    Willingness to be challenged and consistently grow and stay knowledgeable about new healthcare technology systems to improve the organizations workflow efficiency.

    Ability to multitask and prioritize competing issues with minimal supervision.
    COVID-19 Vaccination is a condition of employment.

    RESPONSIBILITIES
    Respond to Help Desk calls and emails. Log all calls and manage response escalation based on priority
    Create, suspend or delete accounts as part of New Hire or Separation process in AD
    Reset user ID*s for LAN access in AD and other specified applications
    Communicate daily trends to IT leadership as needed
    Assist in Installs/Move/Add/Change process examples include but not limited to:
    deploying new desktops and ensuring proper data migration when applicable. Coordinating desktop roll down process (repurpose machines in the environment) as needed
    General Hardware installation or swaps including peripherals (i.e. monitors, mouse, keyboards, desktop printers, etc.)
    Maintain accurate deployed stock inventory information on record
    Assist in the decommission of old equipment in coordination with building services and IT
    Supports the system set up and IT training needs of CCHC employees, through internal and external training opportunities, and train users on new applications and upgrades as needed and assigned
    Install new software releases and system upgrades (as needed)
    Supports the Confidentiality, Integrity and Availability of CCHC's IT infrastructure and makes recommendations for improvement (where needed)

    Represents CCHC at various Information Technology related meetings, conferences and workgroups as needed and assigned by the Information Technology Director.

    Programs and maintains the Yealink VoIP phone and voicemail systems
    Generate required departmental reports as assigned and needed
    Diagnose problems by asking accurate, concise questions in a professional and timely manner following the parameters and policies of Christian Community Health Center
    Serves as department back up support for Information Technology Manager
    Setup and maintain audio visual equipment for all virtual and in person meetings.

    #J-18808-Ljbffr
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