- Responding with professionalism and appropriate urgency to telephone inquiries (e.g., from those we insure, agents, and/or other parties);
- Having the "right" conversation with customers (right questions, right guidance, right amount of time) that address issues or concerns;
- Accurately processing various underwriting activities (e.g., changes to policies; payments) and recognizing logical next steps from changes.
- Managing own time to ensure incoming calls and underwriting activities are completed with efficiency,
- Reviewing own work for quality and accuracy.
- Critically analyzing information to identify discrepancies (i.e., is this right?), question assumptions (why are we doing this?), and identify opportunities for improvement (how can we do better?);
- Communicating and collaborating with team members (in own or other departments) to share information, document processes, resolve issues, and provide support for learning; and
- Documenting work decisions, actions, and processes.
- This is a full-time position
- This job is located onsite in Plantation, Florida.
- Supervisor: the incumbent reports to and works under the direct supervision of the Customer Service and Underwriting Director.
- Work hours: 10:30 AM to 7:30 PM, Mon-Fri, and some Saturdays from 9:00 am - 1:00 pm (Saturday hours on a rotational basis).
- Typically, 8 Saturdays/year are required on a rotating basis.
- Pay is $38,000 to 42,000 annually (DOE).
- Applicants must be willing to complete tasks outside of formal job requirements.
- No prior insurance experience is required. We will train the right person
- Must be Bilingual: Spanish/English
- Education: High school diploma; some undergraduate studies preferred
- Must be willing to work weekend hours
- Willingness to complete tasks outside of formal job requirements
- 401(k)
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health savings accounts with company contributions & life insurance options
- Paid time off
- Holiday pay
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- FMLA leave
- Diverse, inclusive & welcoming culture
- Career development
- Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.
- Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
- Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
- Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.
-
Service Representative
2 days ago
Union Savings Bank - CT New Fairfield, United States Part timeThe Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities. · **Customer ...
-
Service Representative
11 hours ago
o3pools Stamford, United StatesService Technician swimming pools · Work for a small company with upscale clientele. Lets talk · Pay: $ $30.00 per hour · Expected hours: 40 per week · Shift: · - Day shift · Weekly day range: · - Monday to Friday · Work setting: · - In-person · Ability to Relocate: · - Stamford, ...
-
Customer Service Representative
1 week ago
OKI BUSINESS Queens, United StatesSOLICITAMOS PERSONAL DE FORMA INMEDIATA · Se requiere contratar de manera inmediata personal para SERVICIO AL CLIENTE que se encarguen de dar seguimiento a nuestros clientes y otras labores relacionadas. · Requisito · - Perfecto español. · - Experiência con servicio al cliente · ...
-
Client Service Representative
1 week ago
Solano-Napa Pet Emergency Clinic Fairfield, United States**Description** · **Client Service Representative** · Reports To: Hospital Director · Department: Emergency · Location: All · FLSA Status: Non-Exempt · Effective Date: · **JOB SUMMARY** · The Client Service Representative is responsible for providing exceptional and compassionate ...
-
Customer Service Representative
1 week ago
Business Development Firm Fairfield, United StatesOur firm is a strategic partner with some of the nation's leading companies, providing practical solutions and heightening the customer experience during each and every interaction. Our team has taken immense pride in the results we have achieved with our clients thus far. We are ...
-
Customer Service Representative
1 week ago
Air Bound Aviation Fairfield, United States**About us** · Air Bound Aviation is a small business in Fairfield, NJ. We are professional, agile, professional and our goal is to Air Bound Aviation is proud of more than 25 years of hard work at the Essex County Airport (CDW) providing a range of services to aircraft owners an ...
-
Customer Service Representative
5 days ago
Mike Ball - State Farm Agent Fairfield, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Oilmatic Systems Stamford, United States**Position Description**: · - Manages inventory tracking system to record deliveries, shipments and stock levels. · - Evaluates deliveries, shipments and product levels to improve inventory control procedures. · - Analyzes daily product and supply levels to anticipate inventory p ...
-
Call Center Customer Service Representative
3 days ago
Dental Oral Surgery Stamford, United StatesJob Overview: · **Responsibilities**: · - Answer incoming calls promptly and professionally · - Provide information about products or services to customers · - Utilize scripts to provide accurate information to callers · - Upsell products or services when appropriate · - Conduct ...
-
Aurora Ventures Fairfield, United StatesFairfield is looking for a Customer Service Representative (m/f/d) in Mainz/Wiesbaden. Apply online now at TARGOBANK, a different kind of bank. Our goal as an employer is to have you join our sales team and bring your personality and energy. We at TARGOBANK are looking for indivi ...
-
Customer Service Representative
1 week ago
TransOcean Import Port Chester, United States Full timeCustomer Service Representative · Responsibilities include: · - Data entry · - Processing order changes · - Answering phones · - Issuing return authorizations · - Support sales force · - E commerce background a plus · - Knowledge of Outlook, Excel and Word helpful · - Experience ...
-
Patient Service Representative
1 week ago
Summit Health Rye, United States**Essential Job Functions**: · - Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. · - Answer the telephone promptly and dealing with callers ...
-
Customer Service Representative
4 days ago
Brightcore Energy Armonk, United States**Benefits** · - We offer many great benefits, including **free early access to your pay** through Homebase. · **Responsibilities** · *Manage large amounts of incoming phone calls *Generate sales leads *Identify and assess customers' needs to achieve satisfaction *Build sustainab ...
-
Customer Service Representative
3 days ago
Mr. Appliance White Plains, United StatesDo you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? · If you value working with people you actually like, having fun wh ...
-
Financial Services Representative
4 days ago
Fidelity Investments Scarsdale, United States**Financial Services Representative** · Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a fut ...
-
Customer Service Representative
3 days ago
Safe Haven Self Storage Mount Kisco, United StatesSafe Haven Self Storage in Mount Kisco, NY is hiring for a Customer Service Representative. · **Your Responsibilities** · - Provide excellent customer service. · - Dispatching and scheduling Uhaul vehicles. · - Guide new customers through rental processes and agreements. · - Main ...
-
Customer Service Representative
1 day ago
JCP Apex Group LLC Uniondale, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Customer Service Representative
1 week ago
WOWline Syosset, United StatesWOWline, located in Syosset NY, has been a family run business for over 65 years. We are a one-stop shop for fun, promotional items from sunglasses and art supplies to toys and games. We are currently searching for **customer service representatives** to help service our growing ...
-
Customer Service Representative
1 week ago
P&L Inc. Yonkers, United StatesAre you experienced in the Customer Service Representative and sales field and looking to utilize your customer-centric approach to business development? **P&L Inc** is one of New Rochelle's region's leading firms in Customer Service, Sales, and Business Development. We are dedic ...
-
Customer Service Representative
1 week ago
The PAR Group Lynbrook, United States**THE ROLE - CUSTOMER SERVICE REPRESENTATIVE** · The PAR Group, a fourth generation, privately owned and operated company since 1928, is New York's preeminent provider of plumbing, heating & air conditioning, fire protection and green solution services. The company is dedicated t ...
Bilingual Customer Service Representative - Plantation, United States - Responsive Auto Insurance Company
Description
About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars-all because of the Responsive way we approach our business.
But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance.
What You Will Do
Our Customer Service Representatives work closely with our customers, taking ownership for answering questions, creatively solving challenges, taking new loss information and building ongoing relationships. They also process various underwriting-related activities (e.g., policy changes; cancellations), ensuring accuracy and recognizing logical next steps resulting from changes
(e.g., required communications; related tasks).
While each day will be different, a typical day will involve:
The Responsive Offer
In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:
Use the "Apply" button at the top of the page to upload a cover letter explaining your interest in this position and a current resume, and complete the application process.
The Responsive Culture
At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are: