Customer Service Representative - Armonk, United States - Brightcore Energy

Brightcore Energy

Verified Company

Armonk, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits

We offer many great benefits, including
free early access to your pay through Homebase.

Responsibilities
*Manage large amounts of incoming phone calls *Generate sales leads *Identify and assess customers' needs to achieve satisfaction *Build sustainable relationships and trust with customer accounts through open and interactive communication *Provide accurate, valid and complete information by using the right methods/tools *Meet personal/customer service team sales targets and call handling quotas *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Take the extra mile to engage customers

Qualifications
Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Available shifts and compensation:
We have available shifts all days of the week. Compensation is $ $25.00/hour.

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