Dispatcher and Customer Service Representative - Stamford, United States - Oilmatic Systems

Description

• Manages inventory tracking system to record deliveries, shipments and stock levels.
• Evaluates deliveries, shipments and product levels to improve inventory control procedures.
• Analyzes daily product and supply levels to anticipate inventory problems and shortages.
• Manages and dispatches schedules of employees, deliveries and shipments to optimize operations.
• Answer emergency and nonemergency phone lines for client requests such as deliveries and pickups, service calls and repairs, emergencies, etc.
• Utilize computer systems to ensure the effective receipt, accurate documentation and dispatch of all calls for all service types
• Resolves customer issues in a courteous, professional and timely manner.
• Maintain high level of communication with clients regarding service status.
• Develops business relationships with suppliers and clients.
• Proposes strategies to reduce costs and improve procedures of supply chain logistics.
• Monitors demand and analyzes data to anticipate future supply and logístical needs.
• Reports on inventory levels, supply chain progress, dispatched workloads, weekend calls logged with associated followup items and tasks, procedural efficiency and personnel issues to upper management.
• Maintain high level of communication with supervisors and corporate office.

• Working Days: Thursday to Monday, "Weekend" Days: Tuesday and Wednesday
• Fully remote work on Saturday and Sunday

• Bachelor's or associate's degree in business, logistics, systems engineering, supply chain management or similar
• Minimum of five years of experience in a similar role
• Experience working with inventory management software and forecasting strategies
• Experience conducting tracking and data analysis
• Proven ability to implement process improvements
• Leadership skills and ability manage staff
• Strong communication skills, both written and verbal
• Problem solving ability to develop creative solutions
• Product and inventory management certification a plus +++
• Salesforce experience a plus +++
• Bilingual, English and Spanish a plus +++

• 401(k)
• 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

• 8 hour shift
• Holidays
• On call
• Weekends as needed

• Bonus opportunities

• Ability to work remotely on Saturday and Sunday?
• Ability to work Monday through Friday, daytime shift?

• Customer service: 5 years (preferred)
• Dispatching: 5 years (preferred)
• Sales

• Crew management: 5 years (preferred)
• Waste collection: 3 years (preferred)

• Spanish (preferred)

• Stamford, CT 06902: Relocate before starting work (required)