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Lead Customer Service Representative
1 week ago
Best Friends Pet Care Inc Dunellen, United StatesOur Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests. · We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We curr ...
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Lead Service Associate
5 days ago
Rite Aid Staten Island, United StatesCompany · - Rite Aid · - Shift · - WORK_SHIFT_Night · - Requisition · - JR032871 · - Last Updated · - Department · - Lead Service Associate · **Job Locations**: · - Rite Aid Store Richmond Avenue, Staten Island, New York, Job Description · Lead Service Associate · Contribute to o ...
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Document Services Lead Operator
1 week ago
Paul, Weiss, Rifkind, Wharton & Garrison LLP New York, United States**Job Title**: Document Services Lead Operator (2nd Shift) · **Shift**: Monday through Thursday, 5:00 pm - 2:15 am · **General Summary**: · Microsoft Office power user, preferably certified, to assist supervisors with workflow management and document production, and to assume sup ...
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Lead Guest Service Representative
5 days ago
Bubbly Paws Newark, United States**Lead Guest Serv**ice Representative** · Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we'd love to meet you. · We are looking for a **Lead Guest Service Representative** to join our team. This is a critical role to our stores and is t ...
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Patient Services Team Lead
1 day ago
RadNet Brooklyn, United StatesOverview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people w ...
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Customer Service Support Team Lead
1 week ago
Labcorp Raritan, United States**Work Schedule**:Your planned work schedule will be Monday - Friday (9:00am-5:30pm) and alternating Saturdays (7:30am-4:00pm). The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. · **Work Location**: Raritan, NJ · **R ...
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Arrow Dog and Cat Hospital Montclair, United StatesReceptionist Team Leader Job Description · Position Title: Lead Veterinary Receptionist Classification: Nonexempt Reporting Structure: Directly supervised by the Practice Manager Position Type: Full or Part-Time Expected Hours of Work: 8-hour Shifts Monday - Friday, Weekend shift ...
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Customer Service Lead
2 weeks ago
Michael Page South Plainfield, United StatesHead of Customer Service. Office management. Client Details Fragrance manufacturer. Description Office Management Profile Well organized driven individual. Job Offer Competitive salary, and benefits. MPI does not discriminate on the basis of race, color, religion, sex, sexual ori ...
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Lead Service Support Representative
3 weeks ago
Thermo Fisher Scientific New Brunswick, United States Full timeJob Description · As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and sa ...
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Rivian Brooklyn, United StatesAbout Rivian: · Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. · As a company, we constantly challenge what's possible, never simply accepti ...
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Fulfillment Operations Team Leader
6 days ago
Target Edison, United StatesThe pay range per hour is $ $42.05 · **ALL ABOUT TARGET** · As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. · Working at Target means the opportunity to help all families discover the joy of ...
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Hybrid Administrative and Customer Service
7 hours ago
That 1 Painter of Central NJ Edison, United States**Location: Edison, NJ (Hybrid Position)** · **Job Overview**: · We are seeking a dynamic and detail-oriented Hybrid Administrative and Customer Service Specialist to join our team in Edison, NJ. This role requires a versatile individual who can handle administrative tasks, be tr ...
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Customer Service Field Representative
1 week ago
BlankVA Edison, United StatesWe're seeking an energetic and seasoned individual to step into the role of Customer Service Field Representative and become an integral part of our vibrant team Get ready to immerse yourself in an exciting position where you'll have the opportunity to showcase our fantastic serv ...
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Service Manager
1 week ago
EcoShield Pest Solutions Edison, United StatesOverview: · The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering ab ...
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Assistant Manager
7 hours ago
Taco Bell Edison, United States**Live MAS... & Grow your Career at TACO BELL** · TOP FRANCHISE 3 Years Running Entrepreneur · 100 Most Influential Companies Time · Join one of the hottest global brands with a top Franchisee HAZA BELL HAZA BELL has a track record of guest satisfaction, team satisfaction & inter ...
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Retail Sales Associate, Menlo Park
2 days ago
Macy's Edison, United States Full timePlease note – currently this role may not require an in-person interview and if you are selected for this role you will receive a job offer via email. Please watch your email closely for updates from us · Are you ready to bring your amazing self to work? · At Macy's, Inc., we're ...
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Ssis Developer
4 days ago
Infodrive Systems , Inc Edison, United States**SSIS Developer** · **Edison, NJ** · **12+ Months Contract** · **Skillsets**: ETL resource with SSIS/SQL Developer/Power shell scripting · - The SSIS Developer position requires the ability to write queries and modify existing SSIS packages and ability to write new packages · - ...
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Auguste Escoffier School of Culinary Arts Edison, United States**Exciting Opportunity for a Full Service Hotel Sales Manager in Edison, NJ - Elevate Your Career with Us** · **Compensation**: Up to $70k Plus Attractive Bonuses · We're on the lookout for an ambitious **Hotel Sales Manager** to join the ranks of our leading full-service hotel l ...
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Office Support Staff
6 days ago
Dimension Consulting Inc. Edison, United States**Job Summary**: · We are URGENTLY seeking a motivated "Fresher/Junior office support staff" to Support the customer engagement · team. In this role, the person will work with our sales team and contribute towards business growth. · **Responsibilities**: · - Provide exceptional c ...
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Account Manager
2 days ago
Concordance Healthcare Solutions, LLC Edison, United StatesAt** Concordance Healthcare Solutions**, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relati ...
Customer Service Lead - Edison, United States - Spectrumstaffingusa
Description
SUMMARYCSR Lead plays a pivotal role in our organization, focusing on leading teams, nurturing customer relationships, driving customer satisfaction, managing and maximizing collections, and supporting sales performance tracking on various timeframes.
Functionalas the primary point of contact for key customers, ensuring their needs are met and issues are resolved promptly. Establish and maintain strong relationships with customers to foster loyalty and satisfaction.
Proactively address customer concerns and feedback to enhance overall customer experience.collections activities, including invoicing, payment processing, and resolving payment discrepancies.
Implement effective collection strategies along with finance and management to minimize outstanding balances and improve cash flow. Collaborate with finance and accounting teams to streamline collection processes and optimize invoices / quotations / etc that are prepared by CSR for conversion of sales booking and error free recording of sales order as per the timelines defined in the SOP.customer complaints from the system and ensure resolution of the same on the timely basis.customer complaints/queries on a regular basis and manages escalations to ensure closure of coordinates with various departments (Supply Chain Management, Q&RA,to ensure timely completion of orders in cases where there are delays/escalations.Inside Sales in achieving the defined sales IT to ensure updating of SAP database including Customer Master, Product Master, system improvisation for ease of operations and error free transactions strike rate of shades, artwork & machine trial samples to examine & analyze the business trend and provide insights for increasing the conversion to TICs.
Internal processthe sales team in tracking performance metrics on a monthly, quarterly, and annual basis. Compile and analyze sales data to identify trends, opportunities, and areas for improvement.Generate reports and presentations to communicate sales performance to key stakeholders and inform strategic decision- preparation & submission of reports as required by internal stakeholders.internal audits and ensures compliance to defined SOPs as per Q&RA norms.& assess customers needs to achieve customers along with TICs to maintain customer relationship.process, DSO, Dashboard order report, planning and forecast activities support,and improvement of all these processes if neededPeople Developmentguidance, support, and mentorship to the customer service team.
Lead by example and foster a positive and collaborative team effectively and ensure proper territory coverage by CSRs.overall responsibility for people development initiatives and building up in-house capabilities for the associates within the department.a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities to enable readiness for higher roles.participate in HR initiatives to drive overall employee engagement and motivation.
QUALIFICATIONS(General be an in Customer Service and a minimum of 2 years of experience in leading a experience on Power BI and/or SAP(HANA) will be an added open to travelling to New Jersey office couple of times in a month if incumbent is working outside New Jersey.
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