- Candidate must be located within commuting distance of
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- At least 7 years of Information Technology experience
- Minimum of 7 years of experience in implementing IT Service Management, ITIL processes and Enterprise Service Management
- Focus on ITOM implementation project in both greenfield environment and/or involving transitioning from different tool.
- Implement CMDB architecture including mid server implementation.
- Develop the configuration management/ CMDB processes and policies.
- Instrument the integration between various tools to CMDB.
- Manage and monitor service management processes based on ITIL best practices.
- Develop ITOM Process documents, SOPs, reporting standards, and reporting templates
- Ensure defined processes are adhered to ensure efficiency and effectiveness of processes are maintained.
- Define, measure, and monitor process KPIs focused on CMDB/configuration management, and a roadmap for process and tool implementation.
- Propose and review process improvements and initiatives.
- Work closely with ITSM tools team on process alignments by developing service catalogs focused on CMDB related workflows.
- Interact cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
- U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.
- Implementation and service mapping.
- Leading the client discussion focused on ITOM/CMDB.
- ITOM licensing and can hold the discussion with clients.
- CMDB specific process development in ServiceNow.
- CSDM implementation and involved in client trainings.
- ServiceNow and related tools.
- Discovery/Cloud discovery.
- ACC implementation.
- ITIL Processes
- Experienced in working with multi-vendor development environment, and working with ServiceNow platform for global customers
- Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
- Extraordinary Planning, Project Management, Coordination, and Analytical skills
- Hands-on experience in working in Global Delivery Model with onsite/offshore resources
- Exceptional Organizational Skills
- Ability to manage and prioritize tasks efficiently
- Readiness to demonstrate a proactive attitude
- Certified ServiceNow Implementation Specialist, ITIL, is a plus
-
RSM US LLP New York, United States Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...
-
Industrial Hygienist
3 weeks ago
State of Delaware Newark, United States**Introduction**: · **Join Our Team** · **Delaware Department of Department of Labor Division of** · **Industrial Affairs, Office of Safety and Health Consultation** · **is Now Offering Hiring Incentive for** · **Industrial Hygienist** · *** · The Delaware Department of Labor, Di ...
-
Project Manager- Certificate of Occupancy
2 weeks ago
MILROSE CONSULTANTS LLC New York, United StatesMilrose Consultants is hiring a **Certificate of Occupancy Project Manager** in our large expanding company · Milrose Consultants is a natonal leader in the field of building code consulting and municipal permitting. Established in 1988, Milrose has over three decades of experien ...
-
Industrial Hygienist
3 weeks ago
State of Delaware Newark, United States**SalaryYearly: $47,778.00/Min - $59,723.00/Mid** · **Shift Hours8:00am - 4:30pm** · **Join Our Team Delaware Department of Department of Labor Division of Industrial Affairs, Office of Safety and Health Consultation is Now Offering Hiring Incentive for Industrial Hygienist** · T ...
-
Project Manager
2 weeks ago
Milrose Consultants, Inc. New York, United States**Company Overview**: · Milrose Consultants is hiring a **Certificate of Occupancy Project Manager **in our large expanding company · Milrose Consultants is a national leader in the field of building code consulting and municipal permitting. Established in 1988, Milrose has over ...
-
Admin Assistant Hybrid in Nyc
2 weeks ago
kpg99 New York, United StatesNew spot at OSF. · Not technical at all, more of just an assistant. · Now through end of year. Not sure about extension and no headcount for 2025 for conversion. · We need an assistant a consulting basis in New York: · - Assist with expenses · - Assist with meeting planning/cater ...
-
Inspector
3 weeks ago
Milrose Consultants New York, United States**About us** · Milrose Consultants is a national company that provides building code compliance, fulfillment, and consulting solutions for a variety of industry sectors. The company was founded in 1988 and offers services such as permitting, code and zoning, regulatory filing, an ...
-
Organizational Change Management
2 weeks ago
Adaptation New York, United States**Project**:Organizational Change Management - Oracle ERP Finance/Procurement Implementation · **Location**: Long Island City, NYC · **Duration**: May 2024-July 2025 · **Experience**: Min. 5 years experience: · **Responsibilities**: · - Participate in client service delivery team ...
-
Customer Success Manager
2 weeks ago
Talentvolt Recruitment Search New York, United States**Customer Success Manager** · Discover a career move within a cutting-edge** Retail Solutions **Service Provider** with a compelling solution proposition within the retail landscape · We are on the hunt to find a US based, exceptional customer success manager ideally with an und ...
-
Junior Integration Consultant, HR Technology
2 weeks ago
HelloFresh New York, United StatesAt HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solut ...
-
International Consultant
2 weeks ago
Mercer New York, United StatesAt Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating exciting and rewarding futures for our clients and their employees — whether we're designing affordable health ...
-
Service Line Sales Specialist
1 week ago
Cognizant New York, United States**About AI & Analytics**: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, ...
-
Strategy Director
3 weeks ago
VML New York, United States**Who We Are**: · At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thomps ...
-
Product Marketing Manager, Creators
2 weeks ago
Meta New York, United States**Product Marketing Manager, Creators Responsibilities**: · - Partner with product management and engineering to define the strategy and roadmap for upcoming creator monetization products & programs · - Envision and execute go-to-market plans for creator monetization, collaborati ...
-
Head of Corporate Sales
2 weeks ago
S&P Global New York, United States**About the Role**: · **Grade Level (for internal use)**: 13 · Head of Corporate Sales (Player/Coach) · **The Team**: · Our Economic and Industry forecasts and Global Risk and Maritime capabilities are used by senior executives within multinational corporations, financial organiz ...
-
Manager, Product Implementation Ops Demand
3 weeks ago
Meta New York, United States**Manager, Product Implementation Ops Demand Responsibilities**: · - Lead a high performing team via coaching people to exceed their own expectations, and creating an inclusive team culture that draws strengths from across the team. · - Oversee coordination and delivery of our re ...
-
Program Manager, Customer Immersion
2 weeks ago
Meta New York, United States**Program Manager, Customer Immersion Responsibilities**: · - Run cross-functional virtual meetings to understand immersion goals and to prepare teams for direct client interactions · - Work with our Sales teams to identify appropriate clients for each client meeting · - Work dir ...
-
Med-tech, The Village at Sprenkle Drive
1 week ago
SpiriTrust Lutheran York, United States**SpiriTrust Lutheran is now hiring a Med-Tech.** · **Available Shifts**: · **Part Time Evening Shift Available** · **Education/Training**: High school diploma or equivalent. Must successfully complete the Department of Human Services direct care staff training and examination du ...
-
Evp, Integrated Strategy
3 weeks ago
Dentsu Aegis Network New York, United States**Company Description** · Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, comb ...
-
Payroll Administrator
1 week ago
Socotec New York, United States**Company Description** · SOCOTEC is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high-performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solut ...
Service Now Consultant - New York, United States - Infosys
Description
Infosys is seeking aServiceNow ITOM Lead Consultant . This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.
Essential Job Duties include working on complex ServiceNow ITSM deployments including Incident, Problem, Change, Service Catalogue, Knowledge modules and integrations aligned to Industry best practices and translating functional & technical requirements into implementation work package.
Should be able to interact with the different architecture, platforms, application, and infrastructure teams to understand and design the solution.
Required Qualifications:
Preferred Qualifications:
Working knowledge of:
About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit to see howInfosys (
NYSE:
INFY)
can help your enterprise navigate your next.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.