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    Bilingual Customer Service Representative - Houston, United States - Magnum Staffing Services, Inc.

    Magnum Staffing Services, Inc.
    Magnum Staffing Services, Inc. Houston, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Duties:

    • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services
    • Collects and enters orders, provides accurate, valid and complete information to customers on order status and product information for both existing and new products or services.
      • The CSR will also determine the best freight forwarding option and provide customers with tracking information and invoices
    • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff
    • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
    • Performs other related duties as assigned

    Skills:

    • Excellent communication skills including active listening
    • Service-oriented and able to resolve customer grievances
    • Ability to multi-task, prioritize and manage time and tasks effectively
    • Team player that pays attention to detail and can adapt to frequent changes
    • Proficient computer skills with the ability to learn new software
    Company DescriptionMAGNUM STAFFING is a recruiting and staffing solutions firm based in Houston, Texas. Founded in 1996.

    Our areas of specialization include manufacturing, production, warehouse/distribution, technical and logistics for the industrial business sector.

    We also provide various services to any industry that assists the client in their human capital management issues. This includes vendor on premise, managed services, payroll transferring and a direct hire specialist focusing on exempt and non-exempt engineering, manufacturing, petrochemical, supply chain management, finance and field operations positions.

    With the Staffing industry's badge of professionalism and seal of excellence behind each hiring manager, Magnum has been designated as one of the top 10 staffing firms in Houston by the Houston Business Journal.
    Also,Magnum was the first industrial staffing firm in Houston to require every hiring manager to be CTS certified, setting the precedent for the city's industrial staffing industry. By ensuring each hiring manager earns CTS certification, Magnum guarantees its hiring professionals have the most up-to-date knowledge of current employment laws and procedures, as well as business operations and ethics.

    DOE

    Company Description

    MAGNUM STAFFING is a recruiting and staffing solutions firm based in Houston, Texas. Founded in 1996.\r
    \r
    Our areas of specialization include manufacturing, production, warehouse/distribution, technical and logistics for the industrial business sector.\r
    \r
    We also provide various services to any industry that assists the client in their human capital management issues. This includes vendor on premise, managed services, payroll transferring and a direct hire specialist focusing on exempt and non-exempt engineering, manufacturing, petrochemical, supply chain management, finance and field operations positions.\r
    \r
    With the Staffing industry's badge of professionalism and seal of excellence behind each hiring manager, Magnum has been designated as one of the top 10 staffing firms in Houston by the Houston Business Journal.\r
    Also,Magnum was the first industrial staffing firm in Houston to require every hiring manager to be CTS certified, setting the precedent for the city's industrial staffing industry. By ensuring each hiring manager earns CTS certification, Magnum guarantees its hiring professionals have the most up-to-date knowledge of current employment laws and procedures, as well as business operations and ethics.\r
    \r
    \r
    \r
    DOE
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