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Territory Manager - Richmond, United States - Painters Supply & Equipment
Description
Job Type Full-timeDescriptionTERRITORY MANAGERIn business since 1952, Painters Supply & Equipment, Co.
is a leading distributor of automotive and specialty paints, coatings, associated products and equipment in the automotive refinish and specialty coatings market.
We are proud to supply our customers with world-leading products from manufacturers such as PPG, 3M and Norton. Painters Supply has expanded to more than 50 stores in 12 states, servicing over 10,000+ customers.We are seeking dedicated and talented people to help provide industry-leading service to our customers and to support our company's fast growthRequirementsResponsibilities Sales Make sales calls and presentations to prospective and existing customers.
Develop a regular sales call schedule to ensure that the needs and expectations of the customers are met.Be familiar with all products, including their application and preparation, in the PPG automotive line.
Assist customers in proper selection and application of product to develop expert relationship.
Further knowledge/skills regarding sales techniques and methods.
Develop sales presentations and promotions to facilitate growth in existing accounts and to open new accounts.
Maintain effective interaction with vendors, especially PPG. Maximize utilization of cost effective resources provided by vendors.
Participate in, and conduct, existing and new product demonstrations with customers and factory representatives.
Attend and participate in all sales meetings.
Devise effective territory sales and marketing strategies Customer Service Readily accessible to customers for advice/assistance through use of cell phone, voice mail, e-mail, and in person.
Build relationships.Investigate customer complaints and follow up based on company and Quality Management System (QMS) policies, procedures and processes.
Monitor and track customer back orders per QMS work instructions.
Provide customer with technical, and marketing training as needed.
Assist customer in determining inventory levels.
Assist in color verification and field color formulations.
Ensure proper documentation for all consigned inventory and equipment per QMS Work Instructions. Marketing Collect reliable customer and territory information.
Identify current market competitors and their strengths and weaknesses.
Know Painters Supply and Equipment Co.'s competitive advantages.
Read and interpret market information and identify opportunities.
Actively seek to become key knowledge source for customer regarding automotive finishing and related products.
Participates in special project assignments and completes other duties as assigned.
Develop, implement, and maintain action plans to meet and exceed targeted revenue and profitability targets for both existing and new customers.
Prepares sales call reports, proposals, quotations, forecasts, and business plans. Management Control expenses, while remaining within budget, and maintain required records/documentation.Submit required reports, documentation and summaries as required by management within specified deadlines.
Further knowledge of automotive finishing industry through company training, trade journals, seminars, etc.
Know, understand and perform to all aspects of the Quality Management System Manual.
Understand paperwork flow and provide documents as required.
Know the sales goals and formulate plan of action to attain or surpass figures. Additional Duties Answer telephone in a professional manner, answer questions knowledgeably and/or take customer orders per QMS work instructions.
Conduct self in a professional manner to ensure customers' quality and service expectations are met.
Operate vehicle in accordance with all state, provincial and federal laws while maintaining an acceptable personal driving record. Employee is required to carry Automotive Insurance per the company policy guidelines.
Assist in the store during times needed, i.e. vacation, personal, medical absences, etc.
Assist with inside customer service, as needed, including servicing customers and/or processing their orders per the QMS work instructions.
Process sales transactions using POS devices and company policies and procedures.
Perform other duties as assigned.
RequirementsProven experience as a Territory ManagerBSc/BA in Business, Marketing or a related fieldProven track record of increasing sales and revenue; field sales experience is preferredAbility to develop sales strategies and use performance KPIsProficient in MS Office; familiarity with Salesforce is a plusExcellent sales and communication skillsOrganizational and leadership abilityProblem-solving aptitudeAbility to work all scheduled hours as needed.
If usage of employee's own vehicle is required for company business, employee must obtain appropriate insurance per company policy. Employee must be licensed to operate vehicle in accordance with state, federal, and provincial law. Must have acceptable driving record from DMV/MTO Physical Requirements Ability to lift and carry approximately lbs. frequently and lbs. on occasion. The employee will spend approximately 20% of the time sitting, 60% standing, 10% walking, 10% stooping, climbing and kneeling. Ability to perceive color differences and wear safety equipment as required. Must be able to tolerate non-toxic paint odors.Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees so classified.
Depending on the experience, training and their development, employee may be given more discretion in carrying out their responsibilities.
