Jobs
>
Cleveland

    customer service representative ii - Cleveland, United States - Crown Cork & Seal USA, Inc.

    Crown Cork & Seal USA, Inc.
    Crown Cork & Seal USA, Inc. Cleveland, United States

    5 days ago

    Default job background
    Description

    Division Overview:


    Crown's Closures, Aerosol & Promotional Packaging (CAPP) Division manufactures a variety of packaging solutions for the largest consumer packaging companies in North America.

    Our distinguished list of clients including SC Johnson, Abbott Laboratories and Unilever.

    We manufacture total packaging solutions including:

    Closures:

    We manufacture a variety of decorative food and metal vacuum sealed closures, metal and composite closures, capping systems for glass and plastic container manufacturers.


    Aerosol Packaging:
    We manufacture cans and ends for manufacturers of personal care, food, household and industrial products. We offer our customers a broad range of products including multiple sizes, color schemes and shaped packaging.

    Promotional and Specialty Packaging:
    We manufacture a wide array of decorative containers with numerous lid and closure variations.

    Here is your chance to join the CAPP Division.

    The Customer Service Representative will serve as a main point of contact for assigned customers.

    This selected individual will collaborate with customers, sales, planning and operations on all facets of our business to ensure business and customer demands are aligned.

    As a key member of the CSR team, the representative will promote effective communication to maximize productivity in a high-volume manufacturing environment.


    Duties And Responsibilities:
    Reporting directly to the Supervisor, Customer Service, the Customer Service Representative responsibilities would include, but not be limited to, the following:

    Manage placement of ordersand ship orders at customer request.
    Maintain open order status and inventory reports.
    Manage relevant communications regarding order status and delivery.
    Primary contact for field sales and customers. Responsible for communicating all relevant information to account managers and others as necessary.
    Submit engraving orders for new artwork and track through completion and item set up.

    Advise and or direct customers to appropriate personnel for technical information concerning closures which are specific to their product or process.

    Manage customer complaints, directing them to the Technical Services group or Quality Assurance. Initiate and follow-up on NCR's and submit credits as appropriate.
    Quote pricing as required
    Manage freight ensuring current freight rates in affect and updated in the customer master file
    Run weekly scheduled inventory reports for respective customers or as needed/requested
    Enter various types of invoices related to freight, needs attention inventory, quantity adjustments, graphic charges, etc. for all customers
    Work with customers and account managers to minimize slow moving or obsolete inventory.
    Performs other job-related duties as required or assigned
    In addition to the specific responsibilities listed above, the ideal candidate will possess the following:

    Minimum Requirements

    Bachelor's degree in business, management or a related position
    3+ years of experience in a customer service role
    3+ years in a manufacturing environment
    Approximately 10% travel

    Preferred Requirements

    Packaging industry experience

    Competencies

    Capability and flexibility of managing changing business needs and requirements
    Proven record of applied critical thinking in a variety of situations
    Effective oral and written communications
    Strong interpersonal skills
    Demonstrated ability to work effectively in a team environment as well as working independently and self-directed
    Process oriented with a continuous improvement mindset
    Proficiency in MS Word, Excel, Access, PowerPoint and Outlook required
  • Sapphire Technologies

    Customer Service Representative

    2 weeks ago

    Sapphire Technologies Cleveland, OK, United States Freelance

    Our client in the service industry is looking for several customer service representatives / call center agents (m/f/d) in full-time and part-time in Cleveland, OK. · Your responsibilities: · - Receiving and processing calls in customer service and secretarial services in German ...

  • Fusion Dynamics

    Service Representative

    1 week ago

    Fusion Dynamics Broadview, United States

    The MERKUR PRIVATBANK KGaA, based in Munich, is the only German bank that is both owner-managed and publicly listed. With a balance sheet total of over 3.2 billion EUR, it is one of the largest owner-managed financial institutions in Germany. Since 2005, Dr. Marcus Lingel has bee ...

  • Matrix Dynamics

    Customer Service Representative

    2 weeks ago

    Matrix Dynamics South Euclid, OH, United States Freelance

    **Welcome to Rexel** The Rexel Group is one of the world's leading electrical wholesalers with approximately 26,000 employees in 25 countries. In Germany, we have around 1,300 employees who are dedicated to providing excellent customer service. We supply customers from industry, ...

  • Odyssey Logistics & Technology Corporate

    Customer Service Representative

    1 week ago

    Odyssey Logistics & Technology Corporate Portage, United States

    **See yourself at Odyssey** · Join the team as our new Customer Service Representative · **Who We Are & Why We're Hiring** · Odyssey Specialized Transport and Warehouse, is comprised of two subdivisions, Area Transportation and Roll & Hold Warehousing, offering flatbed trucking a ...

  • Nexus Innovations

    Sales representative in the internal service

    1 week ago

    Nexus Innovations University Heights, United States

    Your professional future with us: · The häussermann Group with the brands häussermann, Kosche, Kovalex, Mirako and Maier Holztec is a dynamic and continuously growing technology group with over 300 employees at 4 locations in the segment of solid softwood and hardwood products. ...

  • Cintas

    Customer Service Representative

    1 week ago

    Cintas Cleveland, United States

    Title: Customer Service Representative · Location: · Cleveland, OH, US, 44131 · Requisition Number: · Job Description · Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activ ...

  • Habegger

    Customer Service Representative

    1 week ago

    Habegger Cleveland, United States

    Customer Service Representative **Customer Service Representative** · Akron, OH **description** · The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Hab ...

  • The Waterworks

    Customer Service Representative

    2 days ago

    The Waterworks Cleveland, United States

    Do you have Mad Customer Service Skills? The Plumbing Source is looking for a top notch Customer Service Representative to keep our Plumbing technicians rolling and our customers happy This is a great place to learn and grow. We are looking for a Cu Customer Service Representativ ...

  • Circle K Stores, Inc.

    Customer Service Representative

    4 days ago

    Circle K Stores, Inc. Cleveland, United States

    Store : 8911 Day Drive, Parma, Ohio 44129 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a f Customer Service Representative, Cus ...

  • Marvin

    Customer Service Representative

    1 week ago

    Marvin Cleveland, United States

    ** Customer Service Representative** · **Job Category****:** Retail **Requisition Number****:** CUSTO003530 Showing 1 location **Job Details** · **Description** · Infinity from Marvin is a progressive company bringing a new generation of exceptional products to homeowners in n ...

  • Universal Energy Solutions

    Customer Service Representative

    2 days ago

    Universal Energy Solutions Cleveland, United States

    Universal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfa ...

  • Universal Energy Solutions

    Customer Service Representative

    2 days ago

    Universal Energy Solutions Cleveland, United States

    Job Description · Job DescriptionUniversal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a cru ...

  • Perfect Placement Group, LLC

    Customer Service Representative

    1 week ago

    Perfect Placement Group, LLC Cleveland, United States

    Customer Service Representative (CSR) · Sales · Location: Cleveland, OH · Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. · Compensation: This is a non-exempt, hourly role. Hourly rate ...

  • CCP Industries

    Customer Service Representative

    1 week ago

    CCP Industries Cleveland, United States

    The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into th ...

  • Five-S Group

    Customer Service Representative

    1 week ago

    Five-S Group Cleveland, United States

    Job location Customer Service Representative Customer Service Representative **Job location** · ** Job location** · America/Caribbean, USA, Ohio, Cleveland, OH · ** City and Zip code** · Cleveland, 44105 · **Job details** · ** Job title** · Customer Service Representative ...

  • Missionvetpartners

    Customer Service Representative

    1 week ago

    Missionvetpartners Cleveland, United States

    **BE AN MVP** · **Job Details** · **Hospital** · Customer Service Representative Cleveland, OH Posted: 2/2/2022 Job ID#: 4966 · Job Category: Hospital · Position Type: Full-Time Employee · Details: **Suburban Animal Hospital** has open opportunities for two full-time and on ...

  • D & S CUSTOM VAN, INC.

    Customer Service Representative

    1 week ago

    D & S CUSTOM VAN, INC. Cleveland, United States

    Customer Service Representative **Customer Service Representative** · **Location** · Mentor, Ohio · **Description** · The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Cleveland, United States

    Family Dollar LAKE SHORE BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...

  • New York Life

    Customer Service Representative

    1 week ago

    New York Life Cleveland, United States

    **Customer Service Representative** · **Please wait...** · **Location:** Cleveland, OH, US · When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about ...

  • Par Acquisition Company Inc

    Customer Service Representative

    1 week ago

    Par Acquisition Company Inc Cleveland, United States

    · JOIN OUR TEAM TODAY · FUN ENVIRONMENT EMPLOYMENT APPRECIATION DAYS SPIRIT WEAR OPPORTUNITY FOR BENEFITS AND MORE · Provide A Ride operates 24 hours a day and 7 days a week to make sure our customers can get where they need to go, anywhere, anytime As a valued member of our c ...