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    Customer Service Representative - Cleveland, United States - Missionvetpartners

    Missionvetpartners
    Missionvetpartners Cleveland, United States

    1 week ago

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    Description

    **BE AN MVP**

    **Job Details**

    **Hospital**

    Customer Service Representative Cleveland, OH Posted: 2/2/2022 Job ID#: 4966

    Job Category: Hospital

    Position Type: Full-Time Employee

    Details: **Suburban Animal Hospital** has open opportunities for two full-time and one part-time **Customer Service Representative**to join our team **Location:** 5977 State Rd, Cleveland, OH 44134 **Shift Details:** This is a full-time and part-time position working Daytime shifts 7am to 6 or 7pm week days. *no overnight, ER, afterhours or on-calls Alternating weekends are Saturdays 8-2pm. At Suburban Animal Hospitalyou will be a part of an experienced team that focuses on gold standard medicine and continuous improvement. Our Clinic offers a great tech to DVM ratio providing our DVMs the support they need throughout each day. Our doctors at Suburban offer a variety of services - our team puts emphasis on preventative care, in addition to allergies and tick-borne disease, soft tissue surgery as well as most orthopedic procedures. In addition, our practice is equipped with ultrasound and other 'toys' to aid in the diagnostic phase. We offer a collaborative team environment and strive to provide genuine Work Life Balance for all our Team Members. **Summary:** A veterinary receptionist must be able to provide excellent customer care in accordance with hospital policy and promote gold standard medical care. While under the supervision of the practice manager, a veterinary receptionist must be able to effectively and accurately perform the following duties that include but are not limited to: **Veterinary Care**

    Maintain excellent client communication.

    Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms and accurate information.

    Review medical records, estimates or discharge instructions with clients.

    May be asked to assist animals with minimal contact.

    **Reception Skills**

    Provide client care for scheduling appointments, taking payments and checking in clients.

    Answer the phones in a courteous and informative way.

    Cleaning and Maintenance.

    Assist in all daily duties for clinic care.

    **Facility Care**

    Participate in any special cleaning duties.

    Perform equipment maintenance as directed.

    Delegate additional cleaning duties as necessary during slow times in the absence of a supervisor.

    Identify areas or items needing additional attention.

    **Computer Skills**

    To perform this job successfully it will be necessary to become proficient in the use of the practice management software.

    **Special Working Conditions**

    Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds, and over 50 pounds with a co-worker.

    Endure sitting, standing and walking on hard floor surfaces for extended periods

    Ability to be confident around pets.

    Able to work in noisy work conditions with sounds from animals and equipment that can be moderately high.

    Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.

    Requires sufficient ambulatory skills in order to perform duties while in a hospital environment.

    Employee is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

    Minimal travel required, possibly for vendor visits and associate education.

    + Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.

    + Must be able to exchange accurate information with all clients and team members.

    Apply today for immediate consideration

    #ZR 123

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