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    Customer Service Representative - Cleveland, United States - Par Acquisition Company Inc

    Par Acquisition Company Inc
    Par Acquisition Company Inc Cleveland, United States

    1 week ago

    Default job background
    Description
    J
    OIN OUR TEAM TODAY
    FUN ENVIRONMENT EMPLOYMENT APPRECIATION DAYS SPIRIT WEAR OPPORTUNITY FOR BENEFITS AND MORE


    Provide A Ride operates 24 hours a day and 7 days a week to make sure our customers can get where they need to go, anywhere, anytime As a valued member of our call center team of representatives, you'll assist our customers with scheduling trips, respond to customer compliments and complaints, and verify customers' personal information for accuracy and efficiency.

    Full-time and Part-time positions available

    Monday-Friday:

    NO WEEKENDS

    JOB DUTIES
    Answer incoming calls in a timely and professional manner.

    Screen, announce, and transfer calls to office personnel.

    Create and display a positive and respectful work environment.

    Interview customers to ensure their eligibility to receive transportation; obtain pertinent information to schedule customers' transportation needs.

    Input and document trip information correctly.


    Ensure customers' personal data is accurate in the computerized system by reviewing all the information before ending the call; update customer information as needed.

    Record and respond to customers' compliments and complaints; forward the information to the appropriate supervisor/manager when necessary.

    Verify and organize daily paperwork.

    Comply with all policies and procedures.

    Perform other duties as assigned.


    QUALIFICATIONS REQUIREMENTS:
    Must pass a pre-employment drug screen (excludes THC)

    Must pass a State and Federal background check.

    Provide A Ride is an equal opportunity employer

    Pay:
    From $14.00 per hour


    EMPLOYMENT APPRECIATION DAYS AND MORE

    Provide A Ride provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


    About the Organization

    Position
    Customer Service Representative


    Exempt/Non-Exempt
    Non-Exempt


    Full-Time/Part-Time
    -unspecified-


    Location
    PROVIDE A RIDE - CALL CENTER


    EOE Statement
    We are an equal employment opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.



    This position is currently accepting applications.
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