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    Customer Service Representative - Cleveland, United States - National Asset Recovery Specialists

    National Asset Recovery Specialists
    National Asset Recovery Specialists Cleveland, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    Are you ready to be part of an exhilarating journey in the high-growth Automotive Repossession industry? National Asset Recovery Specialists, Inc. is seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. If you're passionate about providing exceptional service, excel at multitasking, and are eager to grow professionally within a fast-paced, high-growth company, then this is the opportunity you've been waiting for


    Key Responsibilities:
    As our Customer Service Representative, you'll play a vital role in ensuring smooth operations and top-notch customer support. Your responsibilities will include:
    • Showcasing your exceptional communication skills by submitting daily reports to clients via email and web portals.
    • Mastering the art of handling incoming phone calls from clients, auctions, and transporters, delivering a high level of customer service with every interaction.
    • Demonstrating your knack for data entry as you manage simple Excel spreadsheets with speed and precision.
    • Embracing your organizational prowess by scanning and filing important documents efficiently.
    • Tackling basic accounting tasks with confidence and accuracy.
    • Excelling in managing team time reporting tasks to keep everyone on track and focused.

    Required Qualifications:
    • A high school diploma or equivalent (college degree preferred).
    • Minimum of six months of customer service and/or data entry experience.
    • Proven ability to thrive in a team environment, contributing to the success of the entire organization.
    • Strong data entry and PC skills, with a minimum typing speed of 50 words per minute.
    • Ability to navigate the internet, perform Google searches, and work with Customer Relationship Management applications.
    • Excellent active listening skills, enabling you to provide top-notch customer service over the phone.
    • A knack for working under pressure in a fast-paced environment, consistently delivering quality work even under tight deadlines.
    • Top-tier organization and filing skills to keep everything running smoothly.
    • Applicants must pass an F.B.I. background check covering the last 15 years.

    Preferred Qualifications:
    While not required, the following qualifications are preferred and will be considered an advantage:
    • Experience in office support, clerical work, customer service, administrative roles, receptionist/front desk roles, accounting, payroll time management, and knowledge of Recovery Database Network portal.

    Benefits:
    • Advancement Opportunities: We believe in promoting from within, providing you with a clear path for growth and development
    • Diverse Areas of Work: You'll have the chance to explore various fields such as Account Management, Team Management, Skip Tracing, Accounting, Field Investigation, and Data Analytics.
    • Competitive Base Pay: Enjoy a competitive base salary with monthly bonus opportunities based on performance.
    • Laid-Back, Hard-Working Environment: Our office culture is friendly, relaxed, and conducive to productivity.
    • Monthly Bonuses: Your hard work and dedication will be rewarded with additional monthly bonuses tied to company performance.
    • Comprehensive Benefits: We value your well-being and offer health insurance, 401k matching, and paid time off (PTO).
    • Fuel Your Days: We've got the coffee covered, and you'll enjoy weekly team lunches - bring your energy, and we'll bring the camaraderie
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