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Albany

    receptionists - Albany, NY, United States - New Wave People

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    Description
    Albany NY

    Hybrid a possibility

    Unpaid Lunch Break

    Overtime Required

    No Work required on a NYS Holiday

    No Travel Required

    Free Parking Provided


    Job Title:
    Receptionists

    Hours: 9:00 am – 5:00 pm (full-time preferred, but part-time is available within these hours)

    Days of Work:
    Monday – Friday

    Telecommuting:

    Selected candidate(s) will work 100% onsite for the first 10 to 12 weeks and thereafter may telecommute up to five days per two-week pay period with supervisor approval.

    After the selected candidate(s) have worked a minimum of 38 weeks and been trained on the New York State and Local Retirement System's (Retirement System") Member Self Services, Death/Survivor Services, and Loans Services, the selected candidate may telecommute up to 100% provided they meet the same requirements as a permanent employee (i.e., completing 10 hours of overtime and maintaining a 65% adherence rate within each two-week pay period).


    Job Duties:

    Selected Candidates will:
    Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System's portal, which will include:


    o Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrollments and understand the loan process).

    o Updating information on Death/Survivor Services (e.g., taking reports of passing, providing forms assistance, and explaining death beneficiary process).


    o Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).


    o Documenting callers' issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.

    Assist in the completion of casework and resolution of other Retirement System matters, as necessary, which will include:

    o Scanning loan forms and completing basic data entry to initiate the loan process.

    o Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).

    o Accessing and navigating Retirement Online, the Internet and OSC's Intranet.

    o Other duties as assigned.


    Preferred Qualifications:
    The Office of the State Comptroller is seeking candidates that:


    • Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.
    • Possess effective oral and written skills.
    • Perform tasks accurately and within specific time frames.
    • Can operate a personal computer or laptop.
    • Able to learn and use the Retirement's System's databases, Retirement Online, the Internet and OSC's Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.
    • Spanish speaking is a plus.
    #ADMIND123

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