- Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.
- Possess effective oral and written skills.
- Perform tasks accurately and within specific time frames.
- Can operate a personal computer or laptop.
- Able to learn and use the Retirement's System's databases, Retirement Online, the Internet and OSC's Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.
- Spanish speaking is a plus.
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receptionists - Albany, NY, United States - New Wave People
Description
Albany NYHybrid a possibility
Unpaid Lunch Break
Overtime Required
No Work required on a NYS Holiday
No Travel Required
Free Parking Provided
Job Title:
Receptionists
Hours: 9:00 am – 5:00 pm (full-time preferred, but part-time is available within these hours)
Days of Work:
Monday – Friday
Telecommuting:
Selected candidate(s) will work 100% onsite for the first 10 to 12 weeks and thereafter may telecommute up to five days per two-week pay period with supervisor approval.
After the selected candidate(s) have worked a minimum of 38 weeks and been trained on the New York State and Local Retirement System's (Retirement System") Member Self Services, Death/Survivor Services, and Loans Services, the selected candidate may telecommute up to 100% provided they meet the same requirements as a permanent employee (i.e., completing 10 hours of overtime and maintaining a 65% adherence rate within each two-week pay period).
Job Duties:
Selected Candidates will:
Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System's portal, which will include:
o Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrollments and understand the loan process).
o Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).
o Documenting callers' issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.
o Scanning loan forms and completing basic data entry to initiate the loan process.
o Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).
o Accessing and navigating Retirement Online, the Internet and OSC's Intranet.
o Other duties as assigned.
Preferred Qualifications:
The Office of the State Comptroller is seeking candidates that: