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    Client Development Executive - San Francisco, CA, United States - Socotra, Inc.

    Socotra, Inc.
    Socotra, Inc. San Francisco, CA, United States

    4 weeks ago

    Default job background
    Part time
    Description
    We're a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally.

    Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovation and prepare for the future of work.

    That's why we're focused on revolutionizing learning, leveraging the deep expertise of Udemy's 75,000 instructors and the power of our platform, to help individuals sharpen their skills and harness their full potential.

    We're a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally.

    Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovation and prepare for the future of work.

    That's why we're focused on revolutionizing learning, leveraging the deep expertise of Udemy's 75,000 instructors and the power of our platform, to help individuals sharpen their skills and harness their full potential.

    This is a hybrid position that requires two days per week in our San Francisco office.
    You're ambitious and love driving high-visibility, high-impact projects. You're ready for a challenge and can execute thoughtful strategy and quality work.

    As a Customer Engagement Manager for the Udemy Business Leadership Academy (UBLA), you will support the development of a new function in the business.

    You will serve as a strategic advisor and trusted source of support to our customers by helping them plan their leadership development strategies, deploy new programs, and measure progress.

    Act as the primary point of contact for a portfolio of corporate customers, achieving targets for account satisfaction, retention, and growth
    Cultivate and maintain strong relationships with learning champions and executives at customer organizations by conducting needs assessments, understanding their business objectives, and recommending tailored solutions
    Oversee project management of programs, addressing concerns proactively and ensuring timely delivery, quality, and adherence to customer expectations
    Coordinate internal resources, including instructional designers, facilitators, and technical support teams, to meet project goals
    Regularly meet with customers to share program performance data, including learner engagement metrics, survey results, thematic insights, moderator feedback, and business impact
    Partner with sales to develop account strategies, identify upsell opportunities, and extend relationships
    Be an expert on the UBLA program, with a deep understanding of our technology, leadership development content, and approach to online cohort learning
    Proven experience in a customer success, sales, or engagement management role, with a strong preference for experience in a leadership development, consulting, or education-focused environment
    Strong interpersonal and communication skills, with the ability to build rapport with senior executives and key stakeholders
    Demonstrated ability to analyze client needs, propose solutions, and oversee the successful implementation of projects
    Ability to leverage data to inform program strategy and positioning within customer organizations
    Familiarity with leadership development strategies, curriculum, and language
    Love for cross-functional teamwork and commitment to building a world-class, enterprise-level global customer experience together
    MBA or similar experience

    We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone.

    From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first.

    Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression.

    You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

    ~ Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. why not use them to help others develop theirs?

    At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

    If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at .

    Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in the United States:

    Comprehensive medical, dental, vision, life/AD&D, and disability coverage

    HSA/FSA/Commuter:
    Pre-tax savings/spending plans, including HSA employer contributions
    Expanded medical coverage for gender-affirming care
    Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to eight to twelve weeks of paid disability leave for birthing parents) as well as a two-week "ease-back" program that enables parents to return part-time at full pay

    Whole U:
    Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

    Retirement:
    Pre-tax and Roth 401(k) plan with an employer contribution
    Flexible vacation for salaried Udemates and fifteen days per year for hourly

    Holidays:
    Twelve paid holidays throughout the year
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