Junior Helpdesk Specialist - Springfield, United States - Chenega Corporation

Chenega Corporation Springfield, United States

3 weeks ago

Description

Req ID: 31034

Summary

Junior Helpdesk Specialist

Springfield, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS.

CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

The
Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA.

Responsibilities

Assist in providing technical assistance and support related to computer systems, hardware, or software.
Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Respond to email or chat messages for customers seeking help.
Walk customers through the problem-solving process.
Run diagnostic programs to resolve problems.
Follow up with customers to ensure issue(s) were resolved.
Gain feedback from customers about system usage.
Run reports to determine malfunctions that continue to occur.
Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
Utilize Attempt First Call Resolution (FCR) for all requests received.
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Other duties as assigned.

Qualifications

Bachelor's degree OR
Associate degree OR
High school diploma or GED equivalent and 1 years of Information Technology experience or 3 years of military experience or 1 years of experience in a government agency work environment
Relevant experience with the following:
Operational experience with ServiceNow
Experience within the Intelligence Community
Ability to obtain DoD 8140 (formerly M)

IAT Level I:
A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire

TS/SCI clearance required

Knowledge, Skills, and Abilities

Ability to obtain CI Poly clearance.
Exhibit excellent customer service, organizational, and time management skills.
Ability to work shift hours. Shift will be identified upon hire.
Ability to work independently and yet be effective within a team setting.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications.
Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
Previous customer service experience strongly desired.
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

How
you'll
grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day.

From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.

From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day.

We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware.

We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- om/news/

Tips from your Talent Acquisition team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident.

To help you with your research, we suggest you review the following links:

Chenega MIOS web site -
Glassdoor - \_IE ,
LinkedIn -
Facebook -
\#DICE
\#Chenega Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL
We participate in the E-Verify Employment Verification Program

Helpdesk Specialist

2 weeks ago

NextGen Solutions Corp Washington, United States

We are looking for a **Helpdesk Specialist Journeyman (Min 6+ Yrs. Exp) ONSITE (Webcam Interview)**. · **DIRECT CLIENT Position** · **Number of positions: 1** · **Length: 9-21Months+** · **Work Address: Washington DC 20003** · **Immediate interviews - (Webcam Interview)** · Pleas ...
Helpdesk Specialist Journeyman

2 weeks ago

Aspire Technologies Washington, United States

We are looking for an **OCTO -DCPS Helpdesk Specialist Journeyman (Webcam Interview)**. · **DIRECT CLIENT Position** · **Length: 9-21Months+** · **Work Address: OCTO - 200 I Street, SE Washington DC 20003** · **Immediate interviews - (Webcam Interview)** · Please Note this positi ...
Helpdesk Specialist Journeyman

2 weeks ago

gointellects Washington, United States

Responsibilities: · 1. Responds to and diagnoses problems through discussion with users. · 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. · 3. Supervises operation of help des ...
Tier-2 Helpdesk Specialist

1 week ago

CRI Alexandria, United States

CRI is a leading developer of new technology in the government arena. We create exciting and innovative products for the global market by pushing the boundaries of technology. We have a culture of innovation tempered with a common-sense approach to problem-solving. We are a woman ...
Junior Helpdesk Specialist

1 week ago

Chenega Corporation Springfield, United States

Req ID: 31034 · Summary · Junior Helpdesk Specialist · Springfield, VA · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If ...
Junior Helpdesk Specialist

1 week ago

Chenega Corporation Springfield, United States

**Req ID:** 31034 · **Summary** · **Junior Helpdesk Specialist** · **Springfield, VA** · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer ...
6+ Years of Helpdesk Specialist

2 weeks ago

Capitaltechsolutions Inc Washington, United States

Role : Helpdesk Specialist · Location : Washington DC (Onsite) · Client : DC government · **Job Description**: · Resolve technical issues and closing out assigned · Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security ...
IT Facilities Helpdesk Support Specialist

1 week ago

Strategic Insight, Ltd. Washington, United States

Strategic Insight, Ltd. is seeking an **IT** Facilities Helpdesk Support Specialist (Staff Associate)** to support our PEO IWS client. Job location is Washington, DC, Navy Yard. There is the potential for some hybrid working schedule between home, corporate and client site. · Str ...
Dcps Helpdesk Specialist Journeyman

1 week ago

Centura Washington, United States

Hi, · We are looking for · **Position**: DCPS Helpdesk Specialist Journeyman · **Location**: OCTO - 200 I Street, SE Washington DC 20003 · **Duration**: 9-21Months+ · **Immediate interviews** - Webcam interviews ONLY · Please Note this position is 100% ONSITE · **Resolve technica ...
6+ Years of Helpdesk Specialist

2 weeks ago

AHU Technologies Inc Washington, United States

Role : Helpdesk Specialist · Location : Washington DC (Onsite) · Client : DC government · **Job Description**: · Resolve technical issues and closing out assigned · Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security ...
Intermediate Helpdesk Specialist- VA

2 weeks ago

Chenega MIOS SBU Springfield, United States

Intermediate Helpdesk Specialist- VA · Springfield, VAJoin our Talent Network · Chenega Agile Real-Time Solutions (CARS) · Company Job Title: Intermediate Helpdesk Specialist · Clearance: TS/SCI · Location: Springfield, VA · FLSA Status: Exempt, Full Time, Regular · Summar ...
Senior Helpdesk Specialist- VA

2 weeks ago

Chenega MIOS SBU Springfield, United States

Senior Helpdesk Specialist- VA · Springfield, VAJoin our Talent Network · Chenega Agile Real-Time Solutions (CARS) · C-CARS · Company Job Title: Senior Helpdesk Specialist · Clearance: TS/SCI · Location: Springfield, VA · FLSA Status: Exempt, Full Time, Regular · Summary: ...
Junior Helpdesk Specialist- VA

5 days ago

Chenega MIOS SBU Springfield, United States

Junior Helpdesk Specialist- VA · Springfield, VAJoin our Talent Network · Chenega Agile Real-Time Solutions (CARS) · C-CARS · Company Job Title: Junior Helpdesk Specialist · Clearance: TS/SCI · Location: Springfield, VA · FLSA Status: Exempt, Full Time, Regular · Summary: ...
Helpdesk Specialist

2 days ago

Marathon TS Arlington, United States

Marathon TS is hiring a Helpdesk Specialist to support our client in the San Antonio, TX area. This is an onsite role, and the best candidate will have a TS clearance and the following skills: · Tier 1 help desk specialist to provide technical support for customer call in and ini ...
Helpdesk Specialist

2 days ago

Development InfoStructure Arlington, United States

Development InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and local governments. The outcomes of ou ...
Helpdesk Specialist

2 days ago

Development InfoStructure Arlington, United States

Job Description · Job DescriptionDevelopment InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and loca ...
Helpdesk Specialist

1 week ago

The Midtown Group Washington, United States

Job Description · Job DescriptionOur client is hiring a Helpdesk Specialist in Washington DC with 6+ years of experience for $26/hour (W2).Because this is a federal position you MUST be a US Citizen or Green Card holder to be eligible. You will be assistance with installation, op ...
Helpdesk Specialist

1 week ago

The Midtown Group Washington, United States

Job Description · Job DescriptionOur client is hiring a Helpdesk Specialist in Washington DC with 6+ years of experience for $26/hour (W2).Because this is a federal position you MUST be a US Citizen or Green Card holder to be eligible. You will be assistance with installation, op ...
Helpdesk Specialist

2 weeks ago

The Midtown Group Washington, United States

Job Description · Job DescriptionOur client is hiring a Helpdesk Specialist in Washington DC with 6+ years of experience for $26/hour (W2).Because this is a federal position you MUST be a US Citizen or Green Card holder to be eligible. You will be assistance with installation, op ...
Helpdesk Specialist

2 weeks ago

SOFTMAX Washington, United States

Job Description · Job DescriptionThe candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC. · Responsibilities:Resolve technical issues and closi ...