Helpdesk Specialist Journeyman - Washington, United States - gointellects

gointellects

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements:

Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.

Job Type:
Contract

Pay:
From $25.00 per hour

Expected hours:
No less than 40 per week

Experience level:

10 years

Schedule:

Monday to Friday

Experience:

- installing and configuring system h/w/s/w, OS also: 6 years (required)
- supporting desktop OS's (Windows 10 Mac OSX 10.10.X): 3 years (required)
- endpoint management tool to provide remote support: 3 years (required)
Strong Customer Service Skills: 3 years (required)
- providing administrative support in an IT environment: 6 years (required)

Proficient time management skills Required: 6 years (required)

- detail oriented organizational skills: 6 years (required)

Microsoft Certifications: MCP Desired: 1 year (required)

- managing service requests for IT support in ServiiceNow: 3 years (required)

Expertise in troubleshooting hardware related issues: 6 years (required)
Expertise in troubleshooting complex software related issues: 3 years (required)
Microsoft Office Suite (Office 2010+ and Office 365): 2 years (required)

Ability to Commute: