- Responsible for providing technical assistance and support related to computer systems, hardware, or software
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
- Responds to email or chat messages for customers seeking help
- Walks customers through problem-solving process
- Runs diagnostic programs to resolve problems
- Follows up with customers to ensure issue(s) were resolved
- Gains feedback from customers about system usage
- Runs reports to determine malfunctions that continue to occur
- Creates a ticket in the approved incident management system for all support calls received; or route user support calls to appropriate IT Help Desk
- Attempt First Call Resolution (FCR) for all requests received
- Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
- Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts
- Supervisory Responsibilities: No
- Other duties as assigned
- Associates Degree plus six years of relevant experience
- Operational experience with ServiceNow
- Experience in the Intelligence Community
- Exhibit excellent customer service, organizational and time management skills
- DoD 8140 (formerly M), IAT Level I: Must have current A+ CE or Security+ CE Certification
- Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.
- Must be able to handle confidential information with discretion.
- Must be detail oriented with the ability to manage multiple tasks.
- Motivated self-starters.
- Attention to detail
-
Junior Helpdesk Specialist
6 days ago
Chenega MIOS SBU Springfield, United StatesReq ID:31034 · Summary · Junior Helpdesk Specialist · Springfield, VA · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If ...
-
Junior Helpdesk Specialist
4 days ago
TEKsystems Springfield, United States: The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. This position requires an active TS/SCI clearance. · *Shift start times (8 hr shifts) · 7: ...
-
Junior Helpdesk Specialist
6 days ago
Chenega Corporation Springfield, United States**Req ID:** 31034 · **Summary** · **Junior Helpdesk Specialist** · **Springfield, VA** · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer ...
-
Junior Helpdesk Specialist
6 days ago
TEKsystems Springfield, United States: · The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. This position requires an active TS/SCI clearance. · *Shift start times (8 hr shifts) · 7: ...
-
Junior Helpdesk Specialist- VA
5 days ago
Chenega MIOS SBU Springfield, United StatesJunior Helpdesk Specialist- VA · Springfield, VAJoin our Talent Network · Chenega Agile Real-Time Solutions (CARS) · C-CARS · Company Job Title: Junior Helpdesk Specialist · Clearance: TS/SCI · Location: Springfield, VA · FLSA Status: Exempt, Full Time, Regular · Summary: ...
-
Helpdesk Specialist
2 days ago
Development InfoStructure Arlington, United StatesJob Description · Job DescriptionDevelopment InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and loca ...
-
Helpdesk Specialist
1 week ago
AHU Technologies Inc Washington, United StatesJob Description · Job DescriptionRole : Helpdesk Specialist · Client : DC Governement · Location : Washington, DC · Job Description : · Responsibilities: · 1. Responds to and diagnoses problems through discussion with users. · 2. Ensures a timely process through which problems ar ...
-
Helpdesk Specialist
2 weeks ago
Integres, LLC Washington, United StatesJob Description · Job DescriptionCompany DescriptionIntegres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational elem ...
-
IT Helpdesk Specialist
1 week ago
Softmax Washington, United StatesJob Description · Job DescriptionWe are looking to add to its DCPS Technical Support. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC. ...
-
Helpdesk Specialist
1 week ago
ASP Web Solutions Greenbelt, United StatesTitle: Helpdesk Specialist · Location: Greenbelt MD - NASA · Duration: Full Time · Job Description: · ASP seeks a Helpdesk Specialist to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state ...
-
Helpdesk Specialist
15 hours ago
Sekon Rockville, United StatesJob Description · Job DescriptionSalary: · SeKON is seeking a Helpdesk Specialist to support NIH NIDDK IT Services. The Helpdesk Specialist serves as the Tier 2 and 3 Support for the NIDDK computer user community. · With over 25 years of experience, SeKON specializes in providin ...
-
Helpdesk Specialist
2 days ago
Go intellects Inc Washington, United StatesJob Description · Job DescriptionBenefits:Competitive salary · Resolve technical issues and closing out assigned · Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Dist ...
-
Helpdesk Specialist
2 days ago
Cohere Technology Group LLC Bethesda, United StatesJob Description · Job DescriptionCohere is seeking a Help Desk Specialist SME to join our team You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operat ...
-
Helpdesk Specialist 1
2 weeks ago
M.C. Dean, Inc. Vienna, United StatesHelpdesk Specialist 1 - Tysons, VA · ID 11865 · Location Tysons, VA · Apply Now ) · Responsibilities : · As a member of our Service Desk team, the successful candidate will be responsible for maintaining productivity of M.C. Dean staff by performing a variety of technical ta ...
-
Helpdesk Specialist
3 weeks ago
American Diabetes Association Arlington, United StatesThe American Diabetes Association is seeking a Helpdesk Support Specialist to join our Information Technology Team. The Helpdesk Support Specialist is responsible for providing computer support services to users in all areas of the company within the established service level agr ...
-
Helpdesk Specialist Journeyman
1 week ago
AHU Technologies Inc Washington, United StatesJob Description · Job DescriptionTITLE: Helpdesk Specialist Journeyman · LOCATION: Washington DC · MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience. · REQUIRED EXPERIENCE: 10 years · INTERVIEWS: Webcam interview · Job Description: · A client is l ...
-
Helpdesk Support Specialist
3 weeks ago
InteliX Systems LLC Washington, United StatesJob Description · Job DescriptionTitle: Helpdesk Support Specialist · Duration: 12 months contract · Location: Washington, DC 20004 · Client: U.S Customs and Border Protection · Minimum qualifications include a High School Diploma or G.E.D. with 3+ years of experience in a relate ...
-
Intermediate Helpdesk Specialist
3 weeks ago
Custom Software Systems Inc. Washington, United StatesJob Description · Job DescriptionSalary: · Intermediate Help Desk Specialist · Custom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our client's user and desktop support team. The ideal individual we are seeking will provide onsit ...
-
Helpdesk Specialist Journeyman
2 days ago
Serigor Inc. Washington, United StatesJob Description · Job DescriptionJob Title: Helpdesk Specialist Journeyman (ONSITE) · Location: Washington, DC · Duration: 12 Months+ · Job Description:Service/Incidents requests within the agency's Service Level Agreements · Adhere to all Enterprise-wide security policies relate ...
-
Helpdesk Specialist
1 week ago
AHU Technologies Inc Washington, United StatesRole **:Helpdesk Specialist** · **Client : DC Governement** · **Location **:Washington, DC · Job Description: · **Responsibilities**: · 1. Responds to and diagnoses problems through discussion with users. · 2. Ensures a timely process through which problems are controlled, includ ...
Intermediate Helpdesk Specialist- VA - Springfield, United States - Chenega MIOS SBU
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Intermediate Helpdesk Specialist- VA
Springfield, VAJoin our Talent Network
Chenega Agile Real-Time Solutions (CARS)
Company Job Title: Intermediate Helpdesk Specialist
Clearance: TS/SCI
Location: Springfield, VA
FLSA Status: Exempt, Full Time, Regular
Summary:
Helpdesk Specialist provide superior customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk
This position is contingent upon contract award and government funding of the program.
Duties and Responsibilities:
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL
We participate in the E-Verify Employment Verification Program.
Join our Talent Network