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    Junior Helpdesk Specialist- VA - Springfield, United States - Chenega MIOS SBU

    Chenega MIOS SBU
    Chenega MIOS SBU Springfield, United States

    1 day ago

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    Description

    Junior Helpdesk Specialist

    Location: Springfield, VA

    Company: Chenega Agile Real-Time Solutions (CARS)

    Summary:

    • Provide technical assistance and support for computer systems, hardware, and software
    • Respond to customer queries, run diagnostic programs, and implement solutions
    • Assist customers via email or chat, walking them through problem-solving
    • Ensure issue resolution and gather feedback on system usage
    • Create tickets and manage incidents in the IT Help Desk system
    • Attempt First Call Resolution for all requests
    • Support 24/7 operations center including varied shifts and weekends
    • No supervisory responsibilities
    • Other duties as assigned

    Minimum Qualifications:

    • High School Diploma/GED with six years of relevant experience
    • Operational experience with ServiceNow and Intelligence Community
    • Customer service, organizational, and time management skills required
    • DoD 8140 (formerly M), IAT Level I certification (A+ CE or Security+ CE)

    Knowledge, Skills and Abilities:

    • Strong business, organizational, and communication skills
    • Handle confidential information with discretion
    • Detail-oriented and capable of multitasking
    • Motivated self-starters with attention to detail

    Chenega Corporation and its family of companies are Equal Opportunity Employers. Veterans, disabled individuals, and Native preference candidates are encouraged to apply. The company participates in the E-Verify Employment Verification Program.

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