Junior Helpdesk Specialist - Springfield, United States - Chenega Corporation

Chenega Corporation Springfield, United States

2 days ago

Description

Summary

Exciting Opportunity for a Junior Helpdesk Specialist in Springfield, VA

Are you seeking to expand your expertise and advance your career within a dynamic business environment? Join a team of dedicated professionals at Chenega Military, Intelligence & Operations Support (MIOS) where continuous professional development is ingrained in the organizational culture.

Chenega Agile Real-Time Solutions (CARS) specializes in delivering comprehensive IT support to Federal clients nationwide and globally. By leveraging the expertise of Subject Matter Experts (SMEs) with extensive Federal market experience, CARS ensures top-tier solutions.

Responsibilities

Provide technical assistance for computer hardware and software systems
Respond promptly to customer inquiries, diagnose issues, and implement effective solutions
Guide customers through troubleshooting processes
Ensure problem resolution and gather feedback from users
Utilize incident management systems to track and manage support requests

Qualifications

Bachelor's degree, Associate degree, or equivalent work experience
Proficiency in ServiceNow and experience in the Intelligence Community
Ability to obtain DoD 8140 certification and TS/SCI clearance

Skills and Abilities

Demonstrate outstanding customer service and organizational skills
Effective communication and collaboration with diverse stakeholder groups
Proficiency in Microsoft Office applications and technical problem-solving
Prior experience in customer service and remote technical support

Development at Chenega MIOS

Chenega MIOS is committed to nurturing the growth of its team members by empowering individuals to leverage their strengths for optimal performance. Whether you are starting your career or aiming for leadership roles, there are ample opportunities for skill enhancement and career progression.

Benefits

Chenega MIOS values its employees and offers a comprehensive range of benefits to support their well-being and professional development.

Corporate Culture

Our inclusive and encouraging workplace culture promotes individuality and well-being, empowering employees to make choices that enhance their overall health and productivity.

Corporate Citizenship

Driven by a commitment to impactful change, Chenega MIOS actively engages in initiatives that contribute to positive social outcomes and community well-being.

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