Helpdesk Specialist Journeyman - Washington, United States - Aspire Technologies

Aspire Technologies

Verified Company

Washington, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for an
OCTO -DCPS Helpdesk Specialist Journeyman (Webcam Interview).

DIRECT CLIENT Position

Length: 9-21Months+

Work Address:
OCTO - 200 I Street, SE Washington DC 20003

Immediate interviews - (Webcam Interview)
Please Note this position is 100% ONSITE.

Resolve technical issues and closing out assigned

Service/Incidents requests within the agency's Service Level Agreements
Adhere to all Enterprisewide security policies related to security and integrity of District owned Resources.
Provide assistance with installation, operation, and maintenance of Districtowned desktop software, including operating systems (both Windows and Apple), offtheshelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
Collaborate with the IT leadership team to test and implement cost effective technology for District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multitiered technical support for outages and widespread security incidents.

Responsibilities:

Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and followup steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements:

Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.

Job Type:
Contract

Pay:
$ $30.00 per hour

Experience level: