Tier-2 Helpdesk Specialist - Alexandria, United States - CRI

CRI

Verified Company

Alexandria, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CRI is a leading developer of new technology in the government arena. We create exciting and innovative products for the global market by pushing the boundaries of technology. We have a culture of innovation tempered with a common-sense approach to problem-solving.

We are a woman-owned Small Business with nearly 30 years of demonstrated experience in Security, Information Technology and Management supporting the federal government.

Activities may include, but are not limited to software repair, diagnostic testing, and the utilization of remote control tools used to take over the user's machine for the sole purpose of troubleshooting and finding a solution to the problem.

Also responsible for the research and development of solutions to new or unknown issues and working with the development team to analyze the code and data using information from Tier 1 and Tier 3.

Position Requires:

Active Secret Government clearance or higher

Report onsite to Alexandria, VA Office

May include up to 50% of International Travel

Critical knowledge base includes:

Microsoft Windows
Microsoft SQL Server
Microsoft SQL Server

Reporting

Microsoft Active Directory
Basic networking protocols
Electronic Security System experience
ACS, IDS, CCTV
Remote Desktop experience
SNMP

Shift: 10AM - 10PM or 10PM - 10AM (this shift is not flexible)

Hours:
Sunday - Saturday (40+hr-week/12-hour shifts, rotating
2 on, 3 off, 2 on, 2 off, 3 on, 2 off sche**dule, and occasional holidays)