- Lead, schedule, and supervise the IT desktop support team on the completion of all duties and operational requirements for a manufacturing facility.
- Provide leadership to subordinates and select, coach, and develop employees for optimal effectiveness. Identify competencies and skills and evaluate proficiency. Address skill or proficiency gaps through coaching, training and working with the HR team.
- Work closely with the support staff both onsite and remote, providing supervisory support of end user device deployments, software installs and phone administration.
- Create and maintain process and procedure documentation.
- Define and update IT policies and procedures to ensure corporate standards are upheld.
- Define and enforce best practices and standards for how IT support specifically in the break/fix area operates. Remove roadblocks and or redefine goals as necessary to meet business objectives.
- Keep informed of developments in IT technologies.
- Manage IT assets at multiple Komatsu locations (offices, warehouses, distribution centers, plants, factory stores, etc.)
- Bachelor's degree in Information Technology or Related Field (or Experience in lieu of)
- 5+ years of IT experience; extensive knowledge of client support and troubleshooting
- Strong leadership, strategic thinking, and team management skills.
- In-depth knowledge of change management principles, methodologies, and tools.
- Strong customer service skillset
- Proficient in the latest technology for IT hardware/peripherals, operating systems, and various applications.
- Excellent project management and process improvement skills.
- Ability to work independently in a fast-paced environment and handle multiple complex tasks.
- Experience with project management and collaboration tools.
- Excellent communication, interpersonal skills.
- Demonstrated experience leading small teams and influencing broader organizational change.
- Strong analytical and problem-solving skills.
- Ability to travel to other Komatsu locations as needed
-
IT Service Delivery
6 days ago
Blue Star Partners LLC Chicago, United StatesJob Description · Job DescriptionJob Title: IT Service Delivery & Account Management · Rate: $125/hr. · Employment Type: Full Time, W2 – No Independent Contractors · Duration: Now – December 2023 with strong possibility of extension through 2024 · Location: Preferred candidate ...
-
IT Service Delivery Manager
2 days ago
Synergy Global Technologies Inc. Lisle, United StatesWe are looking for IT Service Delivery Manager at Lisle, IL for a full time permanent position. If you are available please reply with your updated resume and contact details. · IT Service Delivery Manager · **Location**: Lisle, IL · **Job Type**: Full-Time · Interview - multiple ...
-
Director, Service Delivery
1 week ago
City of Chicago School District - Chicago Public Schools Chicago, United StatesChicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every Director, Delivery, Special Ed ...
-
Manager, Service Delivery
6 days ago
Invenergy LLC Chicago, United States Full timeInvenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner ...
-
Manager, Service Delivery
3 days ago
Loadsmart Chicago, United States Full timeARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)We are looking for a talented Manager of Service Delivery who will build, run and develop teams that are res ...
-
Senior Service Delivery Leader
1 week ago
Wipro Limited Chicago, United StatesRole: Senior Service Delivery Leader · Location: Chicago, IL · Overview: We are seeking an experienced Engineering Delivery Leader to oversee and manage the successful delivery of large engineering programs, product, and platform support within our organization. The ideal candid ...
-
IT Service Delivery Account Management
1 week ago
Blue Star Partners, LLC Chicago, United StatesJ **ob Title: IT Service Delivery & Account Management · ** Rate: $125/hr. · Employment Type: Full Time, W2 No Independent Contractors · Duration: Now December 2023 with strong possibility of extension through 2024 · Location: Preferred candidate will be in Chicago or Minneap ...
-
Program/Service Delivery Manager
1 day ago
latitude Chicago, United StatesJob Title: Program/Service Delivery Manager · Location: Chicago, IL · Salary: $120,000 annually · Job Overview: We are seeking a dynamic and experienced Program/Service Delivery Manager to join our team in Chicago, IL. This role requires a hands-on leader who will be based on- ...
-
IT Service Delivery Account Management
1 day ago
Blue Star Partners, LLC Chicago, United StatesJ **ob Title: IT Service Delivery & Account Management · ** · Rate: · $125/hr. · Employment Type: · Full Time, W2 – No Independent Contractors · Duration: · Now – December 2023 with strong possibility of extension through 2024 · Location: · Preferred candidate will be in ...
-
Engineering Manager, Service Delivery
1 day ago
Ocient Chicago, United States**Engineering Manager, Service Delivery** · at Ocient Chicago, IL (Remote) We're building a world class team dedicated to improving our product and customer experience with every interaction. The Ocient team consists of highly technical engineers, and understanding the end-to-en ...
-
Delivery Station Customer Service Assoc
2 days ago
Amazon Warehouse Melrose Park, United States**Role**: Full-Time Delivery Station Customer Service Associate · **Job Type**:Permanent · **Location**:1825 North 5th Avenue, Building 3, Melrose Park, IL · **Pay Rate**:$20.95/hour · **Schedule**:Tuesday-Saturday 11:00AM-8:00PM · At Amazon, our mission is to be Earth's most cus ...
-
Director, Service Delivery Management
4 days ago
Paritas Recruitment Chicago, IL, United StatesA leading Insurance firm are looking to hire an Internal Audit Director in Chicago. · Applicants should have 12+ years of audit experience from the Insurance space (in particular Property & Casualty exposure). Previous line management experience is preferred as this role will ha ...
-
Sr. Manager, Service Delivery and ITSM
4 days ago
Alliant Credit Union Chicago, United States Full timeIn this role, you will lead and oversee Service Delivery and ITSM, along with disaster recovery and technology compliance practices. Responsible for driving operational excellence, ensuring the execution of technical projects, and maturing our problem, incident, and change manage ...
-
Senior Manager, HR Shared Service Delivery
2 days ago
McDonald's Chicago, United StatesMcDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. · From drive th ...
-
Senior Manager, HR Shared Service Delivery
6 days ago
McDonald's Chicago, United StatesMcDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. · From drive th ...
-
McDonald's Corporation Chicago, United StatesCompany Description · McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to dr ...
-
Senior Manager, HR Shared Service Delivery
1 week ago
McDonald's Corporation Chicago, United StatesCompany Description: · McDonalds is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to dr ...
-
Senior Manager, HR Shared Service Delivery
10 hours ago
McDonald's Corporation Chicago, United StatesMcDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. · From drive t ...
-
Northern Trust Chicago, United States** IT Service Delivery Manager, End User Computing (EUC), Engineering** · **** · New As a leader within the Digital Workplace Technology team, this role contributes to the development and enhancement on digital workspace solutions that enable our on-site, mobile and remote work ...
-
The Kraft Heinz Company Chicago, United States Full timeDescription & Requirements · We have an outstanding opportunity for a Manager - IT Service Delivery Management - Incident Management at Kraft Heinz. Join our globally recognized organization as we disrupt the food industry and drive innovation. As a Manager, you will play a key r ...
IT Supervisor, Service Delivery - Chicago, United States - Komatsu
Description
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Due to an internal promotion, we have an immediate opportunity for an IT Support Supervisor to work at our Chicago Headquarters location (near O'Hare). This position will supervise and lead technical staff responsible for all client-based support issues.
Key Job Responsibilities
Qualifications/Requirements
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.