Jobs
>
Chicago

    Senior Manager, HR Shared Service Delivery - Chicago, United States - McDonald's Corporation

    McDonald's Corporation
    McDonald's Corporation Chicago, United States

    3 weeks ago

    Default job background
    Description
    Company Description

    McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

    From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

    At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

    We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don't meet every single requirement

    Job Description

    The Global Service Transition Manager (Tier 2 Service Delivery - Learning) will support the Global Service Transition Lead in the implementation of the HR service delivery model and stand up of Global People Experience contact centers that deliver an enhanced employee experience.

    Through collaboration with internal and external partners including HR Operations, Org Design, and Service Delivery, this role will deliver end-to-end Global People Experience center processes, technologies, and service offerings for an HR capability area (Learning).

    Key Responsibilities:
    • Ensure development of Tier 2 service delivery/HR end-to-end support structure, including processes, SOP's work instructions, and key performance indicators (KPIs) for service delivery transition
    • Serve as an advocate for service delivery; resolving issues or escalating to leadership as appropriate
    • Conduct localization activities for transition of processes and operations to service delivery
    • Provide oversight and guidance for the development of training and execution of service rehearsal
    • Ensure training and knowledge transfer requirements and any other non-functional requirements are defined and delivered against the agreed service acceptance criteria
    • Identify and resolve service delivery transition issues, such as regulatory changes; escalating when appropriate to PMO and executive leadership for timely decision making
    • Serve as a global service transition subject matter expert, driving alignment across global HR functional and regional HR partners to ensure coordination of activities that impact service delivery
    • Support service transition policy collection and organization; deliver global service transition policies and programs, tracking escalations and exceptions.
    • Effectively use data and analytics to make decisions on transition management practices, ensuring competitive posture of programs and policies, as well as consistency across the organization
    • Partner with Global Process Owners to make key decisions related to processes and ensure implementation, with a focus on employee experience and increased efficiency
    • Lead completion and sign-offs for HR capability area deployment at regional and local level of global programs and policies
    • Oversee collection of internal policies and procedures, processes, pain points and opportunity areas for HR capability area
    Qualifications
    • Minimum of 8 years of experience
    • Contact center/customer service experience with a concentration in the delivery of HR Services
    • Experience using Service Center technologies (i.e., portal, case management, knowledge management, telephony / IVR, document management, Robotics Process Automation (RPA), Virtual Assistant, etc.)
    • Experience working with or supporting complex HR transformation initiatives
    • Thorough knowledge and understanding of HR processes and programs
    • Experience interpreting data analytics to derive business insights, problem solve, and drive customer value
    • Process improvement and continuous learning mindset
    • Stakeholder management, engagement, and facilitation
    • Excellent communication skills
    • Ability to establish a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes
    • Relationship building skills with key stakeholders within HR and across service delivery
    Additional Information

    McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

    McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Nothing in this job posting or description should be construed as an offer or guarantee of employment.
  • Nitel

    Manager, Service Delivery

    1 week ago

    Nitel Chicago, United States

    Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-pac ...

  • Damovo

    Service Delivery Manager

    4 days ago

    Damovo Chicago, United States

    Overview · Damovo has an exciting opportunity for a Senior US based **Service Delivery Manager** to support our Global customers. This position will be responsible for overseeing the service delivery of our customer's Unified Communications production and test environments whilst ...

  • ViaPath Technologies

    Rvp, Service Delivery Central Region

    2 weeks ago

    ViaPath Technologies Chicago, United States

    Overview: · RVP, Service Delivery will be assigned the Central Region. Position will be remote based in one of the following states with a requirement to travel to customer sites as needed. Must be based in one of the following states: OH, MI, IN, IL, WI, MO, IA, MN, LA, TX, OK, ...

  • The University of Chicago Medicine

    Patient Service Coordinator, Labor and Delivery

    1 week ago

    The University of Chicago Medicine Chicago, United States

    **Job Description**: · We're hiring for a Patient Service Coordinator for the** Labor & Delivery Department **at the University of Chicago Medicine in Hyde Park, Illinois · The **Patient Service Coordinator (PSC),** under the director of the Administrative Manager and Supervisor, ...

  • UBS

    Service Delivery Team Lead, Portfolio Treasury

    4 days ago

    UBS Chicago, United States

    Operations · - Asset Management · **Job Reference #** · BR · **City** · - Chicago · **Job Type** · - Full Time · **Your role** · - We are a leading hedge fund within a prestigious global bank. As part of our commitment to excellence, we are seeking a highly skilled and experience ...

  • Motion Recruitment Partners LLC

    Director of Service Delivery

    1 week ago

    Motion Recruitment Partners LLC Chicago, IL, United States

    Job Description Our client seeks a Director of Service Operations to lead customer service excellence. In this pivotal role, you'll oversee the Service Department, managing technical support, troubleshooting issues, and driving daily operations. You'll inspire a motivated team, e ...

  • Chicago Public Schools

    Director, Service Delivery

    1 week ago

    Chicago Public Schools Chicago, United States

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and e ...

  • latitude

    IT Service Delivery Manager

    1 week ago

    latitude Chicago, United States

    Salary: $110, ,000/year · The Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing project teams, coordinating with clients a ...

  • latitude

    IT Service Delivery Manager

    1 week ago

    latitude Chicago, United States

    Job Description · Job Description · Salary: $110, ,000/year · The Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing proj ...

  • Latitude, Inc.

    IT Service Delivery Manager

    2 weeks ago

    Latitude, Inc. Chicago, United States

    Job Description · Job DescriptionSalary: $110, ,000/yearThe Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing project teams ...

  • Loadsmart

    Manager, Service Delivery

    3 weeks ago

    Loadsmart Chicago, United States Full time

    ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)We are looking for a talented Manager of Service Delivery who will build, run and develop teams that are res ...

  • Avance Consulting

    Service Delivery Manger

    1 week ago

    Avance Consulting Chicago, United States

    Job Description · Job Description Lead the successful implementation of large scale, transformative IT programs. · Experienced in leading transformation programs and exposed to the latest digital transformation methodologies and technologies · Excellent oral, written and presenta ...

  • Synergy Global Technologies Inc.

    IT Service Delivery Manager

    1 week ago

    Synergy Global Technologies Inc. Lisle, United States

    We are looking for IT Service Delivery Manager at Lisle, IL for a full time permanent position. If you are available please reply with your updated resume and contact details. · IT Service Delivery Manager · **Location**: Lisle, IL · **Job Type**: Full-Time · Interview - multiple ...

  • Loadsmart

    Manager, Service Delivery

    2 weeks ago

    Loadsmart Chicago, United States Full time

    ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? · Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn) · We are looking for a talented Manager of Service Delivery who will build, run and develop teams that ar ...

  • Motorola Solutions

    Service Delivery Manager

    4 days ago

    Motorola Solutions Schaumburg, United States

    **Company Overview**: · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are sa ...

  • Aegon

    Senior Service Delivery Analyst

    3 weeks ago

    Aegon Chicago, United States

    Job Description Summary · Company Overview: · Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wealt ...

  • Blue Star Partners, LLC

    IT Service Delivery Account Management

    3 weeks ago

    Blue Star Partners, LLC Chicago, United States

    J **ob Title: IT Service Delivery & Account Management · ** · Rate: · $125/hr. · Employment Type: · Full Time, W2 – No Independent Contractors · Duration: · Now – December 2023 with strong possibility of extension through 2024 · Location: · Preferred candidate will be in ...

  • Aegon

    Senior Service Delivery Analyst

    3 weeks ago

    Aegon Chicago, United States

    Job Description Summary · Company Overview: · Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wea ...

  • latitude

    Program/Service Delivery Manager

    3 weeks ago

    latitude Chicago, United States

    Job Title: Program/Service Delivery Manager · Location: Chicago, IL · Salary: $120,000 annually · Job Overview: We are seeking a dynamic and experienced Program/Service Delivery Manager to join our team in Chicago, IL. This role requires a hands-on leader who will be based on- ...

  • Amazon Warehouse

    Delivery Station Customer Service Assoc

    3 weeks ago

    Amazon Warehouse Melrose Park, United States

    **Role**: Full-Time Delivery Station Customer Service Associate · **Job Type**:Permanent · **Location**:1825 North 5th Avenue, Building 3, Melrose Park, IL · **Pay Rate**:$20.95/hour · **Schedule**:Tuesday-Saturday 11:00AM-8:00PM · At Amazon, our mission is to be Earth's most cus ...