Operation Manager II/ Service Manager - West Sacramento, United States - Valley Power Systems

Valley Power Systems West Sacramento, United States

2 weeks ago

Description

** Operation Manager II/ Service Manager**

**Job Category****:** Operations Management **Requisition Number****:** OPERA001381 Showing 1 location **Job Details**

**Description**

**Principal Duties and Responsibilities (Essential Functions):**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Analyzes and reviews practices regularly at branch location to ensure compliance with established procedures and policies.

Encourages sales and promotion activities.

Coordinates interchange of technical information.

Assists in consumer relations activity and ensures customer satisfaction.

Assists in developing and coordinating branch operation programs and activities for the Service and Parts departments.

Monitors and analyzes warranty activity and expense to conform to Company service policies, procedures and guidelines.

Makes sales contact with dealers, customers and users to promote Valley, product, parts and services.

Interprets and transmits best practices for policies and procedure throughout the branch operation and coordinates implementation between departments and other branch locations.

Responsible for developing and documenting new policies and procedures for presentations to the Executive team for use at certain branch locations.

Informs executive management of business trends, competitive situations, market conditions and presents recommendations to deal with changing circumstances.

Establish an open communication employees to ensure consistency throughout the company.

Responsible for the hiring of personnel within the branch.

Works with Executive team as a liaison for the branch.

Performs other duties as assigned.

**Qualifications & Skills:**

Minimum 3-5 years experience in parts and service operations.

Must have experience managing staff.

Product knowledge.

Thorough knowledge of warranty policies and procedures.

Ability to effectively train and develop subordinates and develop dealer personnel.

High level of interpersonal skills to work effectively with others, motivate employees and elicit work output.

Well-developed verbal and written communication skills.

**Education & Experience:**

High School diploma plus technical training or an equivalent combination of education and/or experience.

Minimum 3-5 years experience in management operations

Completion of recommended Company training programs.

Physical Requirements:

This position requires long hours sitting and using office equipment and computers. This position may also require doing some lifting of supplies and materials from time to time.

**Physical Requirements:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. This requires standing, walking, bending. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

**Supervisory Responsibilities:**

Directly supervises one or more employees in the parts and service department. Responsibilities include interviewing, hiring, and training new employees; disciplining employees, addressing complaints and resolving issues. Other Criteria:

Complies with Company policies and procedures.

Performs job safely with respect to others, property and to individual safety.

Works effectively with others in the Company to encourage teamwork and productivity.

**EEO Statement**

Valley and the Valley Power Systems Family of Companies is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

**Skills**

**Required**

**Word** *Intermediate* **Excel** *Intermediate* **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

**Experience**

**Required**

**5 years:** Diesel and Heavy Equipment

**5 years:** Management

**5 years:** Service Manager

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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