Jobs
>
Phoenix

    Customer Service Specialist - Phoenix, United States - Infosys BPM

    Infosys BPM
    Infosys BPM Phoenix, United States

    1 week ago

    Default job background
    Description

    Senior Process Associate Customer service

    In the role Senior Process Associate you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations review and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

    In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day-to-day customer interactions, knowledge management and process reengineering activities.

    Location for this position is Phoenix, Arizona.

    Qualifications

    Basic

    • School Diploma or GED Equivalent
    • least 1 years of experience in the job description below

    Preferred

    A broad knowledge of principles and best practices in customer service

    Excellent team and strong communication skills

    An ability to take initiative and work with limited direction

    Experience with SAP, Sales Force and Microsoft Office products

    Ability to work closely with customer and vendors

    Able to meeting deadlines, meet metrics and work on task, Ensures SLA are met daily

    Maintains and updates customer information as necessary.

    Calmly attempts to resolve and de-escalate any issues.

    Escalates issues to supervisor when necessary and appropriate.

    • to make decisions using data provided. Ability to use judgement to drive solution and follow standard procedures.
    • to work with all levels of management on contractual matters and requirements pertaining to contract performance and execution.

    Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

    The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

    About Us

    Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

    Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 56,864 employees from 107 nationalities, as of September 2023.

    The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.

    EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

  • Epiq Systems, Inc.

    Document Services Specialist

    1 week ago

    Epiq Systems, Inc. Phoenix, United States

    It's fun to work at a company where people truly believe in what they are doing · **Job Description**: · A Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. This position is located at an ...

  • HonorHealth

    Food Services Specialist

    2 days ago

    HonorHealth Phoenix, United States

    Overview: · **Full Time · - 11:30pm-7pm, 1pm-9:30pm** · **$2,000 Sign On Bonus Available** · Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make ...

  • State of Arizona

    Human Services Specialist 2

    1 week ago

    State of Arizona Phoenix, United States

    DEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...

  • State of Arizona

    Human Services Specialist 2

    2 days ago

    State of Arizona Phoenix, United States

    DEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...

  • Epiq Systems, Inc.

    R0027992 Fast Service Specialist

    1 week ago

    Epiq Systems, Inc. Phoenix, United States

    A Service Specialist - FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. _**This unique and client facing position allows the employee to support multiple Epiq accounts in the local market ...

  • Maricopa Community Colleges

    Instructional Services Specialist fine and

    2 days ago

    Maricopa Community Colleges Phoenix, United States

    **Hourly Rate**: · $18.48-$23.12/per hour · **Grade**: · 109 · **Work Schedule**: · Monday - Friday, 8am - 5pm · Summer Hours: Monday - Thursday, 7am-6pm · **Work Calendar**: · 12 Months · **Maricopa Summary**: · Are you looking for a place to work where you can make a real diffe ...

  • Cox powered by Atrium

    Media Sales Services Specialist

    1 week ago

    Cox powered by Atrium Phoenix, United States

    Pay Range: · $20 - $25 per hour · Minimum Qualifications: · - High school diploma / GED required · - A minimum of 2+ years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) · - Excellent ...

  • Steward Health Care

    Patient Service Specialist I

    1 week ago

    Steward Health Care Phoenix, United States

    Position Summary · Key Responsibilities · - Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives ...

  • Prosper

    Investor Customer Service Specialist

    4 days ago

    Prosper Phoenix, United States

    **The Role** · As an Investor Services Agent at Prosper Marketplace, you will play a crucial role in providing our investors a white glove experience. You will be responsible for taking ownership of our customer's inquiries, thoroughly addressing customer questions, provide alter ...

  • First Citizens Bank.

    Svb - Credit Servicing Specialist Ii

    4 hours ago

    First Citizens Bank. Phoenix, United States

    **Overview** · Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner. · First Citizens Bank helps personal, busi ...

  • DSV

    Customer Service Specialist, Carrier Sales, Road Us

    1 week ago

    DSV Phoenix, United States

    If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. · - Job area: Customer Service**DSV - Global transport and logistics** · **Location**: Phoenix, ...

  • Maricopa Community Colleges

    Student Services Specialist

    6 days ago

    Maricopa Community Colleges Glendale, United States

    **Salary Range**: · $ $23.12/hourly, DOE · **Grade**: · 109 · **Work Schedule**: · Monday - Friday, 8am - 5pm; OR Monday - Friday, 9am - 6pm; OR Monday - Friday, 10am - 7pm; some evenings and weekends may be required · Summer Hours: Monday - Thursday, 7am-6pm · **Work Calendar**: ...

  • Banner Physical Therapy

    Patient Service Specialist

    2 days ago

    Banner Physical Therapy Tempe, United States

    Overview: · **Patient Service Speicalist - Float Position** · **Tempe, Arizona** · **Float Position - will travel to different clinics** · **Schedule**: · - Center Location: 1972 E BASELINE ROAD, SUITE 103 TEMPE, AZ Home Based Clinic) · - Type of Employment: Full Time · - Hours: ...

  • Arizona State University

    Security Services Specialist

    1 week ago

    Arizona State University Tempe, United States

    Under supervision, you'll engage in technical tasks vital for ASU's security. This includes installing, maintaining, repairing, and testing access control systems, CCTV, and related hardware. Your responsibilities extend to handling data cable and wiring, electronic door locks, a ...

  • ApTask

    Service Specialist

    3 days ago

    ApTask Arizona City, United States

    About Client: · Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies-helping them streamline the administration of business operations. · Its scalable, flexible technology is designed to help you quic ...

  • DSV

    Customer Service Specialist

    6 days ago

    DSV Mesa, United States

    If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. · - Job area: Customer Service**DSV - Global transport and logistics** · In 1976, ten independe ...

  • Trestle Management Group

    Customer Service Specialist

    2 days ago

    Trestle Management Group Mesa, United States

    **Job Title** · Homeowner Assistant Team (HAT) Specialist - HOA Property Management · Make a positive change in 2024 Trestle Management Group is a growing community management company providing unsurpassed community management services to all types of homeowner associations in th ...

  • Alta Cima Corp.

    Customer Service Specialist

    2 days ago

    Alta Cima Corp. Chandler, United States

    **JOB TITLE**: Customer Service Specialist · **COMPANY**: Alta Cima Corp. · **COMPENSATION RANGE**: $50,000 per annum. · **JOB TYPE**: Full-Time / Exempt · **SCHEDULE**: M-F, 8:00 a.m. - 5:00 p.m. · **ABOUT THE COMPANY**: · Alta Cima Corp. is among the Nation's largest independen ...

  • Banner Physical Therapy

    Patient Service Specialist

    1 day ago

    Banner Physical Therapy Gilbert, United States

    Overview: · **Patient Service Specialist - Float Position** · **Gilbert, AZ** · **Schedule**: · - Center Location: 885 EAST WARNER ROAD GILBERT, AZ home location) · - Type of Employment: Full Time · - Hours: Weekdays, Varied hours · - Starting at $18.00/hour · - SO Bonus Availabl ...

  • Banner Physical Therapy

    Patient Service Specialist

    2 days ago

    Banner Physical Therapy Gilbert, United States

    Overview: · **Patient Service Specialist - Float Position** · **Gilbert, AZ** · **Schedule**: · - Center Location: 885 EAST WARNER ROAD GILBERT, AZ home location) · - Type of Employment: Full Time · - Hours: Weekdays, Varied hours · - Starting at $18.00/hour · - SO Bonus Availabl ...