Investor Customer Service Specialist - Phoenix, United States - Prosper

Prosper

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Role

As an Investor Services Agent at Prosper Marketplace, you will play a crucial role in providing our investors a white glove experience.

You will be responsible for taking ownership of our customer's inquiries, thoroughly addressing customer questions, provide alternate solutions, and resolving issues across various communication channels.

Your goal will be to provide an excellent customer experience, enhance brand loyalty and contribute to our company's growth. We are looking for dedicated customer service professionals to work in a hybrid environment in our Phoenix office. Join a team that is committed to providing tools and options to individuals as they advance their financial wellbeing.

What's In It For You:

-
Hybrid work schedule

Two days (W/TH)a week in office
Employer paid health, dental and vision insurance
Paid time off (20 days for first year, increases annually thereafter) plus company paid holidays
Access to education & career development courses through Udemy, child & pet care assistance credits with Urban Sitter, legal resources through Rocket Lawyer, and more
Onsite kitchen with fully stocked snacks & monthly catered lunches

What You Will Do:

Create a white glove experience by delivering superior product and service knowledge in a respectful and efficient manner
Drive First Call Resolution by identify and addressing customer concerns by providing clear and concise information including product updates, promotions and policy changes
Utilize creative problemsolving skills with ownership and urgency to identify solutions that satisfy customers' needs
Collaborate with crossfunctional teams to resolve complex problems efficiently
Analyze customer feedback and provide valuable insights to improve process and prevent recurring issues
Safeguard customer information by following all regulatory and compliance requirements
Ensure all interactions meet or exceed company standards for professionalism, problemsolving and customer satisfaction
Proactively identify areas for improvement, accept coaching guidance and take ownership of implementing and driving personal performance

What You Have Done:

High school diploma required
Customer first mindset
At least 23 years of experience demonstrating exceptional problemsolving skills on behalf of customers and clients
Ability to work successfully in a fastpaced environment
Working knowledge of windows and MS products; able to navigate multiple screens/systems
Strong written and oral communication skills

IND1

About Our Operations Team

Rooted in our values, Prosper's Operations team is driven by how we can improve the customer experience, always thinking there must be a better way.

If you are looking for a mission driven company with a great culture, check us out As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans.

Come join a dedicated, diverse community that will help you discover your fullest potential Are you ready to Prosper?

About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S.

, Prosper was built on a simple idea:
connect people who want to borrow money with those who want to invest.

Since inception, Prosper has helped more than a million people gain access to affordable credit with over $25 billion in loans originated through its platform.

Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan.

Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.

We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that's democratizing finance for all

Our Values

Diversity expands opportunities_
Collaboration creates better solutions _
Curiosity fuels our innovation_
Integrity defines all our relationships_
Excellence leads to longevity_
Simplicity guides our user experience_
Accountability at all levels drives results_

Our Story & Team // Our Blog

Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA) Prosper is committed to an inclusive and diverse workplace.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of