Customer Service Specialist, Carrier Sales, Road Us - Phoenix, United States - DSV

DSV

Verified Company

Phoenix, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service
DSV
Global transport and logistics

Location:
Phoenix, AZ

Division:
DSV Road US

Job Posting Title:
Customer Service Specialist, Carrier Sales, Road US, Carrier Sales

Time Type:
Full Time

Summary
The Customer Service Specialist, Carrier Sales is an integral part of the DSV Road US team's freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional customer service.

They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.

Essential Duties & Responsibilities

Develops carrier relationships in order to effectively support customers.
Maintains and grows relationships with carrier accounts.
Has daily contact with carriers to determine availability while negotiating transportation rates.
Provides consistent and exceptional customer service levels to carriers and customers.
Researches new carriers within the market, generates leads, and develops new carrier relationships.
Makes cold and warm calls to current and potential clients to promote business growth and development.
Studies and understands seasonal market trends.
Handles dispatch operations with carriers and drivers.
Tracks shipment from pickup through delivery so that accurate, uptodate information can be provided regarding shipments.
Performs other duties and projects as assigned.

Minimum Required Skills & Qualifications

Education and/or Experience

High School diploma or GED.
1 years' experience in a logistics, brokerage, or customer service field.
1 years' experience in a similar role

Computer Skills

Proficient in Microsoft Word, Excel, Access, and PowerPoint
Solid analytical experience in Excel required
Experience with Transportation management software a plus

Language Skills

English (reading, writing, verbal)

Mathematical Skills
Position requires strong mathematical skills for project development
Other Skills

Strong ability to persuade, motivate, negotiate, and influence others
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Excellent communication skills, verbal and written
Driven, enthusiastic, and highly motivated
Ability to build strong relationships
Strong prioritization skills, multitasking skills, and works with a sense of urgency
High attention to detail and ability to multitask
Strong organizational skills
Proficiency in using a Windowsbased computer
Great phone presence and effective interpersonal communication skills

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.

The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.

The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is
:$46,500 - $63,000 / Annual.

Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV

Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.

You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

DSV aspires to lead the way towards a more sustainable future for our industry and are c