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    Tech Support Associate - New York, United States - Little Red School House & Elisabeth Irwin HS

    Little Red School House & Elisabeth Irwin HS
    Little Red School House & Elisabeth Irwin HS New York, United States

    2 weeks ago

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    Description
    LREI (Little Red School House & Elisabeth Irwin High School) is looking for a support person who loves to help people, has good interpersonal skills, and an interest in schools and educational technology. You should know how to Google a problem that you need guidance in approaching. You should be able to "communicate complex ideas/systems/practices to end users concisely and in a manner that meets users where they are," say things like "I don't know, but I'll find out" and unafraid to ask "Hey, can you explain how that system works again?" You should be comfortable with online collaboration tools that help teams communicate and organize their tasks. We hope you are flexible, self-starting, delighted by learning new things, are willing to ask questions, have a positive attitude, and are helpful by nature. The ideal candidate is someone motivated to learn and assume systems administration responsibilities. We offer professional development opportunities and mentorship for these endeavors.

    Duties and Responsibilities:

    The Tech Support Associate coordinates day-to-day support of student/faculty/admin tech devices and applications. LREI utilizes a help desk system; the Associate provides the first line of response for hardware, software, database, cloud, and A/V related issues. The associate will work with our students as well as with adults. In addition to daily support, opportunities exist to learn more complex networking systems, server operating systems, and student information systems. Special projects may include documenting, providing training to faculty and/or staff, and working with student groups.

    Responsibilities
    • Help faculty, staff, and students take on problems with school-issued software and hardware.
    • Coordinate device repair and loaner pool to ensure continuity of user experience
    • Administering student Macbook deployment and maintenance using Kandji, a system that manages Macs and software updates
    • Learn and work within the Google Administrative Console to handle user accounts.
    • Take a lead role with our Student Information System, the Blackbaud ON suite, to help students and teachers with their classes and accounts.
    • Work with a small specialized fleet of Windows computers.
    • Support the printer fleet and multifunction copy units.
    • Assist in planning, and potentially leading technology-focused workshops
    • Support and solve problems with classroom Audio/Visual hardware. Work with vendors who do installations, repair, and maintenance.
    • Tech support for event setups (Microphones, audio, video, and limited assistance with lighting) during the day and occasionally on evenings and weekends.
    • Configure, deploy, and troubleshoot VOIP phones.
    • Support the needs of the Technology Department and the School administration as is appropriate and necessary.
    • Learning and troubleshooting physical wired network switches and wireless access points in collaboration with the Director of Technology.
    We are looking for candidates who are:
    • Approachable, and have a patient temperament
    • Self-motivated and comfortable working independently or collaboratively
    • Highly organized and able to work on multiple projects and follow-through tasks to completion
    • Excellent communicators (verbal and written) and are skilled at documentation and management of help desk tickets workflow.
    • Interested in staying abreast of new technologies
    • Committed to their ongoing learning
    • Excited to support learners and have a teacher's disposition and love of young people.
    • Experienced working in a school, camp, or other child-centered environment
    • Engaged in the evolving role of media and technology in education and society
    • Able to work one-on-one to train users on software and hardware
    • Fearless in asking questions or researching when approaching a new problem
    • Committed to solving problems in an efficient and timely manner.
    • Able to re-frame problems to find solutions
    • Tinkerers, makers, and doers.
    Duties and Responsibilities for Summer Months:

    Prepping for the school year. This includes:
    • Building/tweaking packages for our Client management solution (Apple experience, with some basic shell scripting, is a huge bonus)
    • Tech spaces re-organizing and cleanup
    • Handling equipment unboxing, inventory, thin-imaging, and deploying with Kandji,
    • misc. help desk requests from our Administrative staff who work during the summer months.
    Overview of School

    Founded in 1921 by Elisabeth Irwin (a contemporary and colleague of John Dewey, Caroline Pratt, and Lucy Sprague Mitchell), The Little Red School House has been at the vanguard of pedagogical innovation since its founding. LREI's goal is to educate students to become independent thinkers and lifelong learners and to pursue academic excellence and individual achievement, in a context of respect for others and service to the community. We believe that learning should be active and experiential, with the school providing abundant opportunities for students to excel. We accept students with a range of abilities and talents who can take full advantage of a rich and demanding academic program in which each student is both challenged and supported. We seek to create within the school a community built on understanding and respecting others. Thus, our student body traditionally reflects the racial and cultural diversity of our city, and our curriculum is built on interdisciplinary studies to promote understanding of many cultures. While individual achievement is encouraged and rewarded, our program underscores the value of shared goals, friendship, and cooperation in mastering difficult tasks. The progressive ideals that in 1921 gave life and inspiration to the school - academic excellence and creativity, active learning and innovative teaching, respect for the individual and responsibility to the community - continue to guide the school today. LREI is located in vibrant Greenwich Village and classes venture forth often to use the neighborhood and the city to provide rich learning experiences.

    Salary Range: $48,000 to $52,000 commensurate with experience.

    To apply for this position, refer a colleague to the position, and/or view other open positions at LREI, please visit us at
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