IT Support Associate - York, United States - Kinsley Construction

Kinsley Construction

Verified Company

York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

WHO WE ARE

Kinsley Construction is a full-service construction company committed to doing right by our people, right by our roots, and right by you.

Operating throughout the Mid-Atlantic Region, we serve clients in a variety of industries. From Building, Civil, and Industrial construction, we do what it takes to get the job done and done right.

If you want to leave your mark, take pride in what you do each day, and create something that you can show off to your family - then join ours.

SUMMARY OF POSITION
Kinsley is seeking a driven and disciplined
IT Support Associate for our growing IT team in York, PA. The IT Support Associate plays a key role in providing frontline technical support to end-users.

Responsible for resolving IT-related issues in a timely and efficient manner, the IT Support Associate ensures that employees face mínimal disruption in their use of technological tools and platforms.

The IT Support Associate will report directly to the IT Support Manager.

KINSLEY CONSTRUCTION, LLC.

PO BOX 2886

YORK PA 17405

Fax)

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
FEMALES, MINORITIES, VETERANS AND INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY

TYPICAL RESPONSIBILITIES / ESSENTIAL FUNCTIONS

Use diagnostic tools and best practices to troubleshoot issues, and log, categorize, and prioritize support requests in the IT service management system. Keep accurate records of all interactions and steps taken to resolve problems.
Coordinate with other IT professionals to resolve complex problems, working closely with other IT teams to escalate, resolve, and prevent complex issues.
Educate and guide users on IT best practices, solutions, tools, and platforms, assisting them in understanding and making the best use of IT resources, and providing guidance and informal training.
Perform routine checks and maintenance on IT equipment to prevent potential issues.
Create and maintain technical documentation, user guides, and FAQs to promote selfservice and reduce recurring issues.
Gather user feedback postresolution to ensure satisfaction and identify areas for improvement.
Continuously learn about new technology trends, tools, and best practices in IT support.
Perform other related duties to support the IT Department.

EXPERIENCE & EDUCATION

Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not essential
12 years of experience in an IT support role or similar capacity
Familiarity with various operating systems (e.g., Windows, macOS, Linux) and IT service management tools
Strong problemsolving skills and a customercentric approach
Excellent interpersonal and communication skills
Ability to handle multiple tasks and prioritize work in a fastpaced environment
Technical certifications (e.g., CompTIA A+, ITIL Foundation) are a plus