- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
- Pet Insurance
- Debtfree Education* (Certifications and Degrees without outofpocket tuition expense)
- Provides a consistently high level of service and satisfaction to patients and guests focusing on the AH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.
- Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.
- Promotes a caring work environment - courteous, thoughtful and supportive of co-workers in a strong teamwork environment.
- Uses computer skills to assists guests, patients, and healthcare team with appropriate information.
- Participates in departmental performance improvement initiatives.
- Maintains up-to-date and thorough knowledge of the Main Hospital, Children's Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and AHCI, and associated phone numbers.
- Follows all AH Policies and Procedures and utilizes all communication tools, e-mail, Energizers, etc. to remain informed.
- Performs other specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and Patient Experience.
- Prior customer service experience
- Ability to understand guests' needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
- Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests' needs
- Basic computer, typing, and fax machine knowledge
- Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
- Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community
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Receptionist/Administrative Information Desk - Orlando, United States - AdventHealth
Description
All the benefits and perks you need for you and your family:
Our promise to you:
Joining AdventHealth is about being part of something bigger.
It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding thattogether we are even better.
Schedule: Full-Time/Days
Shift :
Wednesday - Sunday 2:00pm-10:30pm Monday and Tuesday OFF
Location: 601 EAST ROLLINS STREET, Orlando, 32803
The role you'll contribute:
Under general supervision, the Administrative Receptionist (known as the "Adventure Guide Captain" at Children's Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the Advent Health Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
The value you'll bring to the team:
Has frequent contact with children, ages 0-17, who are either patients or family members at Advent Health for Children; interacts in an age-appropriate manner with the children to help them feel at ease in a hospital environment.
QualificationsWhat You Will Need:
Category: Administrative
Organization: AdventHealth Orlando
Schedule: Full-time
Shift: - Day
Req ID:
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.