Front Desk Assistant Manager Oem - Culver City, United States - Four Points Culver City

Four Points Culver City

Verified Company

Culver City, United States

21 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Responsibilities:

QUALIFICATIONS:

At least 5 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 1 year of related experience.
Supervisory experience required.
Must be proficient in Windows operating systems.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding and clarifying the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
Maintain a warm and friendly demeanor at all times.
Establish and maintain attentive friendly courteous and efficient hospitality at the Front Desk.
Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
Assist to Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
Assist with preparation of all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
Assist with development of employee morale and ensure training of Front Desk personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Assist with preparation of employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
Ensure that noshow revenue is maximized through consistent and accurate billing.
Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
Work closely with Accounting on followup items i.e. returned checks rejected credit cards employee discrepancies etc.
Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and upselling techniques are maintained.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
Ensure implementation of all Aimbridge Hospitality policies and house rules.
Understand hospitality terms.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Coordinate all aspects of the ongoing implementation