Support Service Clerk Iii - Orlando, United States - Orange County Public Schools (OCPS)

Description

Under direct supervision, the purpose of this position is to perform duties associated with the day to day operations of the office.

Work locations are school based and district based.

Employees in this classification function in a clerical capacity working with more complex databases, spreadsheets, FTE and student scheduling, and other office functions.

Performs related work as directed.


Responsibilities and Qualifications

EXAMPLES OF ESSENTIAL FUNCTIONS

Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.

Creates and maintains data bases and spreadsheets to generate reports and statistics.

Requests work orders for office equipment.

Assigns and schedules incoming work order requests.

Maintains inventory of supplies though inventory counts and ordering of supplies.

Screens, prioritizes and routes telephone calls providing customer support and answering routine questions or concerns regarding the school or work location operations.

Assists with the front desk to include passing out mail and office supplies; helps employees with basic paperwork completion as needed (e.g., long term leave, sick leave bank).

Reconciles bills and statements, reviewing and searching bills for inconsistencies.

Assists in training new staff members.

Prepares work location payroll, verifying overtime and information on timesheets and certificates of absences. Folds payroll summaries and distributes to appropriate mailboxes.

Receives employee call-in notifications and assists with preparing absentee reports on a daily basis.

Prepare purchase order requests.

Manage fixed assets accounts for the school or work location.

Calculate and compile statistical information for month-end or year-end reports.

Gathers and organizes data for various programs as needed (e.g., Florida Education Finance Program and Individuals with Disabilities Education Act).

Assists with collecting related information for route planning. Prints route updates.

Reviews yard list daily; updates Trans4U.

Maintain various student and staff personnel records. Updates employee contact information as needed.

Performs various routine office duties such as filing and faxing documents, as needed. Assists with creating sign-in sheets and packets of transportation material for each driver/monitor for area manager meetings.

Handles miscellaneous items (e.g., reviewing and flagging various checks such as CDL, dexterity, and physicals; picking up/turning in DOE inspections).

Assists drivers/monitors as needed (e.g., distributing route sheets; resetting passwords; noting route preferences during the bid process; looking up student information; obtaining electronic badges; handing out uniforms).

May assist with contacting the district's worker's compensation office to schedule light duty workers.

Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.

Operates a variety of machinery, equipment, and tools associated with department activities, which may include a typewriter, postage machine, or fax.

Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS.

With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.

Responsible for timely and accurate information they maintain as part of their job responsibilities.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.

It is not necessarily descriptive of any one position in the class.

The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

MARGINAL FUNCTIONS

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

Performs related duties as directed.


MINIMUM TRAINING AND EXPERIENCE

High school diploma or GED; supplemented by up to two (2) years minimum previous experience and/or training involving clerical or secretarial work, or any equivalent combination of related education, training and/or experience which provides the required knowledge, skills and abilities to perform the essential job functions.

PERFORMANCE APTITUDES

Data Utilization:
Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Includes performing subsequent actions in relation to these computational operations.


Human Interaction:
Requires the ability to exchange information for the purpose of obtaining information or clarifying details. Performs such within well-established policies, procedures and standards.


Equipment, Machinery, Tools, and Materials Utilization: Requir