Outdoor Operations Manager - Orlando, United States - Caribe Royale

Caribe Royale

Verified Company

Orlando, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Scope of Position

The Outdoor Operations Manager serves as a primary point of contact for guests/clients in the outdoor operations department of the hotel (Calypso, Pool Operations, and Fitness Center).

This position handles and oversees all outdoor operations and ensures staffing levels are adequate for the shifts.

Position Requirements

Professional demeanor appropriate for a resort environment.
Assist with liquor controls, ordering, inventory, cost control, beverage cost analysis, training and up to date product knowledge.
Assist with departmental payroll and other expenses disbursements.
Proven organizational, interpersonal and communication skills.
Assist in the training and development of new team members and supervisors.
Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Responsibilities:

Understands expectations and parameters for the Food and Beverage activities.
Manages and communicates details both verbally and in writing to the customer and hotel operations.
Makes presence always known to customer during the process.
Responds to and handles client/guest opportunities with proper escalations.
Interacts with guests to obtain feedback on product quality and service levels.
Adheres to all standards, policies, and procedures.
Assist team members in the close out of their shift and ensure all areas are clean and stocked.
Performs other duties as assigned to meet business needs or special projects in the Food and Beverage management.

Education

High School diploma of GED; mínimal experience in event management or related professional area.
4year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Skills and Abilities

Effectively adjust to major changes in work tasks or environment.
Clearly convey information and ideas.
Develop and sustain productive customer relationships; actively seeking information to understand and address customer's needs.
Develop creative ideas about products and services.
Able to use basic computer hardware and software.

Physical Requirements

Able to work in a fastpaced environment.
On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
Physically fit in order to lift, pull and push items up to 50 pounds.
Requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Outdoor Operations Manager job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position.

Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests' needs.

I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance.

I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.