Support Specialist - Portland, United States - ESS

ESS Portland, United States

2 weeks ago

Description

Do you want to be a part of something BIG? Do you have a passion for education? Do you want to impact the lives of students? As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, paraprofessionals, and other school support staff. Over the last 22 years, we have innovated education staffing to provide dynamic solutions to school districts and professional opportunities to passionate educators. Our team serves over 5 million students with a pool of 100,000 substitute and permanent employees throughout 37 states. Internally, the ESS team is comprised of 650 individuals with a passion for education working together to ensure our 900 partner districts experience valuable education every day.

At ESS our motto is, "Every day counts" We take opportunities every day to grow and better our company as well as our employees.

We are seeking Tier 1 Support Specialists in our Portland, MI Midwest Regional office. The successful candidate will be responsible for providing exceptional service, telephone, chat and email support to our partnering school districts and our employees assigned to those districts. The rapid growth and expansion of our business is causing a need for a new generation of Support Specialists to provide world-class services to our clients.

This position requires excellent customer services skills and strong computer proficiency.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Answer incoming calls, support emails, and live chats with professionalism; triage client and employee inquiries with minimal supervision to provide solutions, escalate to Tier 2, or pass to correct department in a timely manner.
Updating and manipulating data in willSub.
Manage inbound feature requests, identify business needs and support.
Demonstrate functional skill to take ownership, troubleshoot and resolve low level support requests in a single customer interaction to maximize customer experience in an organized and efficient manner.
Escalate complex support requests to Tier 2, to ensure timely resolution.
Compiling reports for designated client contacts.
Manage support tickets proficiently by assessing ticket priority and escalating as necessary through proper channels.
Deliver informal training to customers and fellow employees.
Assist in the design and development of curriculum & training modules/courses.
Other duties as assigned.

QUALIFICATIONS:

A minimum of 1-year customer service, software support or high-volume call center experience preferred
Excellent oral and written communication, interpersonal and teamwork skills
Ability to thrive in a fast-paced, rapidly changing environment
Demonstrate a high level of accuracy in data entry
Proficiency in Microsoft Office Word and Excel
Strong interpersonal skills and the ability to work individually and in a team environment
Ability to multi-task and perform effectively under pressure
Ability to prioritize and organize work flow
Must be a self-starter and seek understanding of our systems, as well as any new features or updates as they are released
Ability to work in a fast-paced setting with attention to detail and follow-up

ESS ADVANTAGES:

Health insurance
401(k)
Nine paid holidays
PTO
Opportunity for growth

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds.
While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.

VISION REQUIREMENTS - Close vision (clear vision at 20 inches or less) to work on the computer.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Line Support Specialist

4 days ago

Triplex Plating Michigan City, United States

**Role**: · Line Support Specialist · **Duties & Responsibilities**: · - Operate pneumatic hoist and loading machinery helping with the plating process. · - Manually load / unload raw parts as directed · - Visually inspect all parts to ensure that all are plated and the quality o ...
Product Support Specialist/buyer

2 weeks ago

Bulk Equipment Corp. Michigan City, United States

We are a well-established heavy equipment and service provider, offering services to industrial markets with a strong emphasis on heavy equipment and specialized fleet rental needs. · Our entire staff is client-driven and takes great pride in advancing our business by successfull ...
IT Support Specialist for System Administration

3 weeks ago

Crimson Enterprises Lansing, United States

About Berrang Holding Verwaltungsgesellschaft mbH: · We are a leading German family-owned company in the field of mechanical connection technology, such as screws, nuts, and a variety of related products according to standards and drawings. As a supplier to demanding industrial ...
IT Support Specialist

3 weeks ago

Vibe Credit Union Lansing, United States

26-29 per hour | Novi, MI, USA | Hourly | Full Time · Position Purpose · The IT Support Specialist is responsible for providing technical support to all Vibe branch and remote office locations. The IT Support Specialist will maintain branch hardware and work with internal IT st ...
IT Support Specialist

2 weeks ago

Creative Financial Staffing (CFS) Lansing, United States

Job Description · Job DescriptionPosition: IT Support Specialist · Location: E. Lansing, MI area (Hybrid) · Job Type: Full-Time / Temporary or Temp-To-Hire · An outstanding SaaS company located near the East Lansing, MI area is looking to add a motivated IT Support Specialist to ...
IT Support Specialist

6 days ago

Volt Lansing, United States

Volt is immediately hiring an IT Support Specialist, for a Remote opportunity with client located in Bellevue, WA. Seeking a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software. This software facil ...
IT Support Specialist

4 weeks ago

Peterson Tech Partners Lansing, United States

Job Description · Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks. Troubleshoot all information technology issues, including software, hardware ...
Customer Support Specialist

1 week ago

Flagstar Bank Lansing, MI, United States

The Customer Support Specialist is part of our Lending Service Center (LSC) Call Team. This individual is responsible for supporting the technical and compliance needs of our internal and external business partners, title companies as well as our borrowers. The Customer Support S ...
Technical Support Specialist

2 weeks ago

Dykema Lansing, United States

** Technical Support Specialist** · **Job Category****:** INFORMATION TECHNOLOGY **Requisition Number****:** TECHN001240 Showing 1 location **Job Details** · **Description** · Dykema is hiring a Tier 2 Technical Support Specialist in Lansing, MI to serve as a member of the Sup ...
Account Support Specialist

1 week ago

ENTREGA SYSTEMS GROUP, INC. Lansing, United States

Account Support Specialist – Automotive Retail · Account Support Specialist – Automotive Retail · Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their experti ...
Student Support Specialist

2 weeks ago

Barry Intermediate School District Hastings, United States

Position Type: · Student Support Services/Social Worker · Date Posted: · 5/14/2024 · Location: · Hastings Middle School · District: · Hastings Area School System - website · HASTINGS AREA SCHOOL SYSTEM · Hastings, Michigan · May 14, 2024 · POSITION VACANCY · Hastings Middle S ...
Benefits Support Specialist

3 weeks ago

Peckham Lansing, United States

**Benefits Support Specialist** · **Benefits Support Specialist** · ***As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious ...
Facility Support Specialist

1 week ago

Ascend Wellness Holdings, Inc. Lansing, United States

**Facility Support Specialist** · at Ascend Wellness Holdings Lansing, Michigan, United States When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness. As a team that is committed to our values, our pe ...
Tech Support Specialist

2 weeks ago

Creative Financial Staffing East Lansing, United States

Position: IT Support (Temp-to-Hire) · An outstanding SaaS company located near the East Lansing, MI area is looking to add a motivated IT Support Specialist to their IT team Here are a few reasons you should apply: · Growing mid-sized organization with a collaborative and support ...
Business Support Specialist

6 days ago

Volt Lansing, United States

You deserve the job you love Volt is immediately hiring for Business Support Specialist In Wilmington, Delaware. As a Business Support Specialist you will: You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day supp ...
Casework Support Specialist

1 week ago

Bethany Mason, United States

Casework Support Specialist · Requisition #: req13113 · Location: Mason, MI · Hours: Full-time (40 hours/week) · Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit p ...
Customer Support Specialist

2 weeks ago

Ayers Basement Systems Lansing, United States

What's in it for you... · Full-Benefits (health, dental, vision) & 401k Plan · Paid holidays off · Paid vacation days · Great Work Place Culture · No Cold Calling · Brand New Facility · Schedule for this position in Customer Service: · Monday-Thursday (9am-6pm) · Friday ...
Support Desk Specialist

3 weeks ago

Emergent Holdings Lansing, United States Full time

Job Description · SUMMARY · Assists customers in solving operating problems and systems-related malfunctions with all company operations and automated systems. Act as a liaison in the development and maintenance of system and procedures. Serve as a liaison with outside vendors an ...
Research Support Specialist

5 days ago

Centene Corporation Lansing, United States

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. ...
Technical Support Specialist

4 days ago

Ingham ISD Mason, United States

Under the direction of the program Supervisor of Information Technology Services provides support to district personnel and constituent district personnel in using technology and network systems supported by the district. · Provides support to District and constituent district/sc ...