- Answering incoming calls promptly and professionally, addressing customer inquiries, and resolving issues efficiently.
- Making outbound calls to follow up on customer inquiries, provide information, and gather feedback.
- Utilizing company databases and resources to accurately document customer interactions, update records, and track progress.
- Adhering to company policies and procedures regarding confidentiality, security, and quality assurance.
- Collaborating with team members and supervisors to achieve individual and team goals, as well as contribute to continuous improvement initiatives.
- Maintaining a positive and professional attitude at all times, even in challenging situations, to uphold the company's reputation for excellent customer service.
- Participating in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques.
- Adapting to changes in technology, processes, and customer needs to ensure effective support delivery.
- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Strong interpersonal skills and the ability to build rapport with customers over the phone.
- Proficiency in using call center software, CRM systems, and other relevant tools.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Problem-solving skills and the capacity to remain calm and composed under pressure.
- Commitment to delivering exceptional customer service and exceeding performance targets.
- Willingness to adhere to company policies and guidelines regarding attendance, conduct, and performance standards.
- Competitive salary
- Health insurance coverage
- Retirement savings plan
- Paid time off and holidays
- Opportunities for career advancement and professional development
- Employee discounts and perks
-
Call Center Agent
6 days ago
Percepta House Washington, United States**Job Title: Call Center Agent** · **Job Overview**: · As a Call Center Agent, you will be the first point of contact for customers seeking assistance over the phone. You will handle a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and ...
-
Call Center Agent
1 week ago
Percepta House Washington, United States**Job Title: Call Center Agent** · **Job Summary**: · **Responsibilities**: · - Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests. · - Provide accurate information to customers regarding products, services, pricing, and promo ...
-
Call Center Agent
4 days ago
Ditto Washington, United States**Job Title**: Call Center Representative · **Location**: Washington · Join our dynamic team as a Call Center Representative in Washington We are seeking motivated, customer-focused individuals to provide top-notch service to our clients. In this role, you will handle inbound and ...
-
Call Center Agent
2 weeks ago
Mira commmatters Washington, United States**About us**: · Mira Commmatters is a dynamic and innovative marketing agency specializing in strategic communication solutions for diverse clients. With a focus on creativity, technology, and collaboration, we empower businesses to amplify their brand presence and achieve their ...
-
Call Center Customer Service Agent
2 weeks ago
Zoom Vibe Co Washington, United States**About Us**: · At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a m ...
-
Call Center Agent
3 weeks ago
Nexus Innovations Hillcrest Heights, MD, United States FreelanceARWA Personaldienstleistungen GmbH is looking for dedicated employees as **Call Center Agents (m/f/d) Outbound** in **Dresden**, located in Hillcrest Heights, MD. · As part of our temporary employment services, we offer you a full-time or part-time position in the morning. · Fiel ...
-
Call Center Agent Credit Card
3 weeks ago
Emerald Enterprises Franklin, MD, United States Freelance**We are still looking for Call Center Agents for our location in Hamburg, Franklin, MD.** · **Why you should join our team:** · - **90% home office option** (**19 days home office, 2 days on-site per month**) after successful training (approximately 1-2 months). · - Attractive b ...
-
Call Center Agent,
3 weeks ago
Oceanic Ventures Belle, WV, United States FreelanceTo support the customer management team in the field of supplementary dental insurance, we are looking for call center agents, telephone customer service representatives (m/f/d) in Hamburg. · As a call center agent, telephone customer service representative (m/f/d), your tasks wi ...
-
Call Center Agent
5 days ago
Percepta House Washington, United StatesJob Title: Call Center Agent · Job Summary: · We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving is ...
-
Contact Center Agent
3 days ago
Integral Vienna, United StatesOverview: · **Contact Center Agent - Mid (Tier 2)** · **Remote, Coverage is 8am to 8pm EST Monday through Friday** · **Active Secret Clearance** · **Responsibilities**: · a. Deliver service and support to FinCEN customers. · c. Gather customer's information and determine the issu ...
-
Call Center Agent
5 days ago
Percepta House Washington, United StatesJob Description · Job DescriptionJob Title: Call Center Agent · Job Summary: · We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for handling inbound and outbound calls from customers, address ...
-
Call Center Agent
4 days ago
SPS Consulting, LLC Rockville, United StatesOverview: · We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting ou ...
-
Call Center Agent
2 weeks ago
Serco North America Herndon, United StatesPosition Description: · These are temporary positions available from June through November (hurricane season) with assignments typically lasting from 3 weeks to up to 3 months. Full-time and part-time positions are available. Position is fully remote and minimum pay will be $16.2 ...
-
Call center agent
2 weeks ago
Nexus Innovations Scaggsville, United States** · ** · ** · ** · ** · You are our new Call Center Agent (m/f/d) for Telekom · ** · Are you communicative, have a smile in your voice, and love to inspire people? · Then you are our perfect customer advisor (m/f/d) · We - Cho-Time GmbH - are looking for new team members who wan ...
-
Call center agent
2 weeks ago
Spectrum Dynamics Oak Forest, United StatesJoin our team in Oak Forest · Are you looking for a full-time or part-time job? Our client in the energy industry is currently seeking reliable Call Center Agents (m/w/d) in the energy sector. · Location: Oak Forest · What you'll be doing · Providing customer service over the pho ...
-
Business Development Center Agent
4 days ago
Hersons Auto Group Rockville, United States Part time**Business Development Center Agent** · Herson's is currently looking for a full time Business Development Center Agent to assist prospective car buyers and maximize potential sales. · **THIS POSITION IS PART TIME: 24 HOURS PER WEEK** · Do you have outstanding communication and p ...
-
Integral Vienna, United StatesOverview: · **Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)** · **Remote, Coverage is 8am to 8pm EST Monday through Friday** · **Active Secret Clearance** · **Responsibilities**: · a. Deliver service and support to FinCEN customers. · c. Gather customer's information ...
-
Menkiti Group Washington, United States Full timeJob Description · Keller Williams Capital Properties is seeking Market Center Coordinators (MCC) for opportunities across the company in new and expanding real estate brokerage Market Center offices in the greater DC metropolitan region. At KWCP, the MCC is a hybrid position that ...
-
We are currently looking for: Call Center Agent
3 weeks ago
Cascade Enterprises Gilbert, WV, United States Freelance**We are looking for several telephone customer service representatives (m/f/d) for various and long-term projects in Gilbert, WV.** · **Your responsibilities:** · - Telephone consultation with new and/or existing customers · - Organization of interesting and challenging projects ...
-
BDC/Call Center Agent
2 weeks ago
Jim Coleman Toyota Inc Bethesda, United StatesJim Coleman Toyota is hiring a BDC Agent · Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, loo ...
Call Center Agent - Washington, United States - Percepta House
Description
Job Title: Call Center Agent
Job Overview:
As a Call Center Agent, you will be the first point of contact for customers seeking assistance over the phone. You will handle a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional customer service. Your primary goal will be to ensure customer satisfaction and retention by delivering accurate information and efficient solutions in a courteous manner.
Key Responsibilities:
Requirements:
Benefits: