Call Center Agent Credit Card - Franklin, MD, United States - Emerald Enterprises

Emerald Enterprises
Emerald Enterprises
Verified Company
Franklin, MD, United States

1 day ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

We are still looking for Call Center Agents for our location in Hamburg, Franklin, MD.

Why you should join our team:
-
90% home office option (
19 days home office, 2 days on-site per month) after successful training (approximately 1-2 months).

  • Attractive base salary with bonus and a flexible budget for personal use (e.g. for an HVV ticket, company pension plan, etc.).
  • 30 days of vacation (for a 5day work week) and additional bank holidays (Christmas Eve & New Year's Eve).
  • High employer contribution to company pension plan with a small employee contribution.
  • Parttime options available.
  • Comprehensive and individual training.

Your role:


You enjoy working in a team, are friendly, and only satisfied when our customers are? Then you are in the right place with us.

Your focus will be on providing comprehensive support to potential and existing customers of our credit cards, as well as strengthening the business relationship.


  • With great dedication, you will handle all inquiries from our customers regarding our credit cards.
  • You will be the direct point of contact for our customers over the phone and will assist them with any requests or concerns.
  • You will maintain all customer data in our inhouse computer systems.
  • During quieter times, you will also handle customer inquiries in written form via email, post, and mailbox.
  • If necessary, you will refer customers to the appropriate department or colleague
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