Call Center Agent - Washington, United States - Ditto

Ditto
Ditto
Verified Company
Washington, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Call Center Representative


Location:
Washington


Join our dynamic team as a Call Center Representative in Washington We are seeking motivated, customer-focused individuals to provide top-notch service to our clients.

In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and ensure a positive customer experience.


Key Responsibilities:


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, and provide solutions
  • Keep records of all conversations in our call center database
  • Meet personal/team qualitative and quantitative targets

Requirements:


  • High school diploma or equivalent
  • Excellent communication and listening skills
  • Ability to multitask, set priorities, and manage time effectively
  • Previous customer service or call center experience is a plus

What We Offer:


  • Competitive salary
  • Comprehensive training program
  • Health and dental insurance
  • Paid time off
  • Opportunities for career advancement
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