Call Center Agent - Washington, United States - Percepta House

Percepta House

Verified Company

Washington, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Job Title:
Call Center Agent

Job Summary:

Responsibilities:

Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
Provide accurate information to customers regarding products, services, pricing, and promotions.
Assist customers with placing orders, processing payments, and navigating our website or online platforms.
Troubleshoot and resolve customer issues and complaints in a timely manner, escalating to higher levels of support when necessary.
Upsell or crosssell products and services to customers as appropriate, maximizing sales opportunities.
Collaborate with team members and other departments to ensure a seamless customer experience and resolution of complex issues.
Stay informed about company products, services, and policies to provide accurate and uptodate information to customers.
Meet or exceed performance goals for call quality, customer satisfaction, and productivity.

Requirements:

High school diploma or equivalent; college degree preferred.
Excellent communication skills, both verbal and written, with a clear and professional phone manner.
Strong problemsolving abilities and the capacity to remain calm and composed under pressure.
Ability to multitask and prioritize tasks effectively in a fastpaced environment.
Proficiency in basic computer skills, including familiarity with CRM systems and Microsoft Office suite.
Ability to work independently and as part of a team, with a positive attitude and strong work ethic.