General Manager - Austin, United States - FUSE Workspace

FUSE Workspace Austin, United States

1 day ago

Administrative

Description

About the Company:

Fuse Workspace combines first-class office space with best-in-class customer service. We offer private offices, dedicated desks, coworking, conference space, and virtual office packages for our clients in a community-oriented, interactive, and fun environment. FUSE team members specialize in thinking proactively, giving attention to details, and providing "extra-mile" people-focused service in a collaborative and creative context. Our goal is to help people "Do More" by excelling in their businesses and organizations, and by blessing the local community and beyond by giving back. FUSE operates in four locations: Houston (City Centre), and Austin (Bee Cave, Dripping Springs, and Four Points). , @fuseworkspace

About the Role:

THIS GENERAL MANAGER OPPORTUNITY IS FOR OUR NEWEST FUSE ~ OPENING IN EAST AUSTIN AT 2105 E. MLK BVLD-- SEPTEMBER 2024. This job starts on or about June 1, 2024.

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a polished, professional image. The candidate will be a people-oriented, welcoming, and friendly person, with a strong disposition toward hospitality, marketing, billing, operations, and networking. The General Manager oversees the entire operation at the FUSE center and supervises the on-site FUSE staff team. The candidate is the type of person who can achieve ambitious sales goals; who thinks proactively by providing extra-mile support for both clients and their team in advance of their needs; someone who enjoys connecting people and with people; someone who loves making people feel welcomed and appreciated; a leader who can run a business smoothly, efficiently, and profitably. FUSE General Managers love community, love giving back, and love serving others.

Responsibilities include:

· Ensuring the center is a clean, welcoming, and hospitable environment, providing extraordinary customer service

· Sales-oriented; able to use a CRM to gain, follow, and convert leads; conduct outstanding tours, and close deals. Provides a quality member experience that promotes contract renewals.

· Operations know-how; making the center efficient, effective, clean, and comfortable

· Marketing savvy; leading the team to create outstanding content & quality outreach events

· On top of member billing, revenues, & expenses; focus on making the center profitable

· Overseeing member and prospective member events and programming in conjunction with the staff team; builds community with members, and interest for prospective members.

· Ensuring members are informed, invited, welcomed, comfortable, and happy

· Leading a team of customer-facing professionals who love what they do

What's Required:

· Strong disposition for serving others, leading a team, and growing a business

· Proven experience in sales, hospitality, or customer service

· Strong verbal and communication skills

· Self-starter who can work independently.

· A problem anticipater and fixer. Gets the job done in a timely and efficient manner.

· Team player who can work collaboratively

· Exceptional organizational and multi-tasking skills

· Ability to intuitively connect with people; warm and approachable

· Passion for surprising and delighting customers

· Ability to learn software systems; adept at Excel, Word, & CRM software

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