General Manager - Austin, United States - Big Blue Swim School - Austin Central

Description

Join Our Team as General Manager at Big Blue Swim Schools in Austin

Welcome to Big Blue Swim School; our mission is simple yet profound: to show kids they can do anything by unlocking their full potential in the water.

We create big moments that empower children with both the skills and confidence they need to excel.

As a member of the Big Blue Swim School team, you play a pivotal role in shaping this transformative learning environment.

With continuous training and growth opportunities, we ensure that our environment is not only fun but also safe and inclusive.

We're on the lookout for an exceptional individual who's ready to make a splash by leading our first location in Austin and spearheading our brand's growth in the area.

At Big Blue Swim School, our Company Values are more than just words; they're the compass that guides us in everything we do.

If you're ready to dive into a fulfilling career opportunity, then look no further.

Big Blue Swim School is set to make waves in the Austin area, and we need someone exceptional to lead the charge as our General Manager.

Why Big Blue Swim School?

• Employee-

Centric Culture:
At Big Blue Swim Schools, we prioritize our employees' well-being and growth. Join a team where you're valued, supported, and empowered to excel.

• Ownership and Impact: This role provides the opportunity to take ownership and make a significant mark on our organization. Your leadership will shape the success of our swim school and the community we serve.
• Community Impact: We're passionate about making a positive impression within our community. As General Manager, you'll have the chance to lead initiatives that enrich the lives of local families through the joy of swimming.
• Competitive Compensation: We offer a very competitive annual salary with bonus potential and a comprehensive benefits package.

Key Responsibilities

• Assist and provide value in hiring, onboarding, training, and retention of staff
• Ensuring the safe and positive operation of the business
• Creating and adjusting staff schedule based on business needs
• Manage performance of direct reports (Assistant Managers & Team Leads) and provide coaching for development and improvement/alignment
• Ensure efficient building operations including cleanliness, water quality, and pump room operations
• Direct staff in daily monitoring and review of student progress, checkbox completion, and appropriate moveups
• Oversight of regular and effective parent/customer communication to ensure positive interactions and appropriate status updates. Our customers are our focus and our employees present the opportunities to engage and impress.
• Ensure teachers and staff are adhering to Big Blue Swim School principles, standards, and curriculum
• Conduct performance reviews and recommend incentive adjustments in accordance with budget
• Manage compliance with safety procedures and required certifications
• Monitor and request inventory and supplies as needed
• Direct front desk activities and customer interactions
• Plan and communicate event schedule including trainings and employee events
• Other duties as assigned

Requirements:

• High School Diploma/GED required
• 710 years previous management experience
• Will train to receive Lifeguard, CPR, CPO certifications
• Ability to multitask in a fastpaced environment
• Ability to proactively identify opportunities and recommend solutions
• Must possess the ability to communicate and respond to student and customer interactions
• Ability to work in the pool as needed
• Ability to lift 50 lbs.
• Ability to regularly move throughout the facility to continuously interact with customers and staff

Preferred Qualifications

• Bachelor's degree in hospitality and operations management or other related disciplines
• 10+ years of experience in a customerfacing organization, successfully managing a staff of 15+ PT and FT employees
• Track record of servant leadership through empathy, providing results and building towards a positive and collaborative culture
• Dedicated to celebrating and embracing employee individuality, allowing employees to feel safe and equal, across all levels of the organization
• Impeccable attention to detail and experience managing a small business P&L