Assistant General Manager - Austin, United States - Active Wellness

Active Wellness

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Assistant General Manager

Pay Transparency:
$22-$25/hour (administrative base rate of pay) plus $30-$55/hour Piece Rate for Personal Training/Group Exercise Instruction (DOE and Service/Class Type)

Role and Responsibilities

The Assistant General Manager is responsible for carrying out Active Wellness commitment to service its members in the best fitness environment possible with the friendliest staff, most educated members, cleanest facility, most ethical business practices and state of the art equipment.

This person is responsible for helping the General Manager with the daily operations of the club.

The Assistant General Manager is responsible for being fully knowledgeable about operations and emergency procedures while supporting policies and procedures established by Active Wellness.

This person also plays one of the most key roles in affecting the membership attrition rate.

The hiring and management of the staff to ensure that the staff is well trained, friendly and implements member retention efforts and the cleanliness of the site helps accomplish this objective.

Specific Responsibilities

Essential Functions

Is responsible for assisting in overseeing the site fitness center/s, staff, operations, financial reporting and programs/services for the client company's employees while exercising good judgment in providing excellent programs and customer service to our members.
Ensure legendary customer service, spotless club environment, and friendly, knowledgeable staff.
Monitor, evaluate and continually improve all aspects of operations including programming and member retention by engaging with members and staff, listening to their feedback, ideas and analyzing key metrics and data.
Collaborate with the greater NXP team to help support and cross promote benefits programs and services including: Virgin Pulse, Wellness Incentive Program, Biometric Screenings, Global challenges, etc.
Assist in the handling of the operational ordering of supplies within budget guidelines.
Resolve member and employee issues.
Report on Payroll, maintenance orders and RCM issues.
Be responsive to member feedback.
Conduct new employee and quarterly staff safety trainings
Administer emergency care to members and guests in need of assistance
Work as a TEAM with all other departments
Other duties and responsibilities as assigned by supervisor

Other Functions

Uphold Active Wellness written policies and procedures.
Enforce policies fairly and consistently.
Attend Active Wellness management meetings, pieces of training and retreats.
Conduct a physical inspection of the entire club several times a day and make any corrections.
Assist in sales (membership, massage, personal training, nutritional counseling, special programs).
Develop relationships with members and encourage member referrals to create greater sense of community and club culture that aligns with Active Wellness Core Values.
Manage all logs/record keeping (OSHA, gift certificate, lost and found).
Maintain safety standards from OSHA.
Be knowledgeable about all programs and activities offered by Active Wellness.
Promote club services and activities.
Handle injury and illness and security incident reporting.

Requirements:

Qualifications and Education Requirements

2 years of management experience in hospitality/fitness or related industry.
Experience in fitness and wellness environment, excellent communication skills, leadership and management skills, customer service oriented, results oriented, computer skills, ability to multitask, experience in leading a team and commitment to fitness industry.
2year college degree or equivalent education and experience.
Communication skills, management skills, customer service oriented, results oriented, basic computer skills, ability to multitask, experience in leading a team.
Supervise Service Desk, Housekeeping, Fitness and Sales Staff.
Must be detail oriented, organized and highly responsive with a commitment to customer service
Strong verbal communication skills
Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
AED/CPR/First Aid Certified
National Personal Training Certification(s) required (see approved Certification, Licenses and Permits list) as well as modality specific certifications as required by role (if applicable)
Proof of citizenship or legal status

Physical and Working Conditions

Ability to take the responsibility for the health and safety of others
Ability to stand for several hours in a same shift; ability to lift 25 lbs
Fitness club environment
Must follow OSHA and Active Wellness safety standards

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necess