Assistant General Manager - Austin, United States - TownePlace Suites

TownePlace Suites

Verified Company

Austin, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION TITLE:
Assistant General Manager

REPORTS TO:
General Manager / Innkeeper

***: The
Assistant General Manager is responsible for supporting all aspects of the operation including the day-to-day staff management, guest and employee satisfaction, human resources, financial performance, cost control management, sales and revenue generation. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of
Vista Host **and brand strategies and initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers.

DUTIES AND RESPONSIBILITIES:

Maintain unparalleled guest service as the driving philosophy of the hotel
Personally demonstrate a commitment to guest service by responding to guest needs in a timely and professional manner
Ensure all team members, including new hires, know all components/features of our programs so that all staff provide superior guest service and meet service standards
Empower all team members to handle each guest interaction appropriately by encouraging and rewarding responsive guest assistance
Manage human resources functions including recruiting, selection, orientation, consistent and constant training, and performance planning and evaluation of team members
Oversee all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash and ordering procedures
Maintain a positive cooperative work environment between staff and management through substantial communication.
Ensure all hotel employees know hotel objectives and goals
Covers shifts in all departments as needed to adhere to company labor standards
Must be extremely handson
Must have an outgoing personality and great people skills
Able to teach, motivate, and supervise
Must have strong management and leadership capabilities
Strong Time Management Skills
Excellent written and verbal communication skills
All other duties as assigned/required.