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    Customer Service Representative - Chattanooga, United States - Insight Business Solutions Inc

    Insight Business Solutions Inc
    Insight Business Solutions Inc Chattanooga, United States

    5 days ago

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    Description

    Insight Business Solutions seeks highly motivated Customer Service Representatives (CSR) to join our Contact Center team. The CSR is expected to answer all inbound interactions, respond to all inquiries in a professional, friendly and timely manner, and be able to understand the needs of our customers. The CSR should have excellent verbal, written communication, and troubleshooting skills. The CSR will be responsible for creating and maintaining excellent documentation of all calls, questions, complaints and inquiries. As well as maintaining adequate records/documentation for audit and internal control purposes. The CSR is responsible for developing an excellent working knowledge of all operating platforms, systems, and technologies required to fulfill job responsibilities. You may also be asked to aid other departments with special projects. This can open doors to additional opportunities for further training and advancement.

    Making sure that our customers are happy and content with our service is vital, if you have prior experience working as a Customer Service Representative or in a comparable position and seek a part-time/full-time position, please apply.

    Key Responsibilities:

    Handle and carefully respond to all customer inquiries

    Provide excellent customer service through active listening

    Aim to resolve requests on the first call by being proactive

    Appropriately communicate with customers, co-workers, and franchise owners

    Respond to Inbound/Outbound Call Inquiries, emails, and chat messages to schedule appointments

    Initiate outbound calls to respond to inquiries and to follow-up with previous contacts

    Meet quality assurance standards as applicable

    Perform administrative functions

    Work with confidential customer information and treat it sensitively

    Requirements:

    Customer Service oriented background, Contact Center/Call Center experience preferred but not required

    Outgoing, positive, and fun personality with the desire to go the extra mile to ensure our customers have a wonderful experience

    Mastery of managing a customer's experience. From answering basic questions to working with customers that have an issue, you will be the voice of our brands

    Strong interpersonal skills to communicate and report daily with co-workers, customers, and franchise owners

    Ability to work independently to achieve department and company goals in a fast-paced environment with competing priorities

    Reliable, strong wifi or internet access

    Strong ability to organize, prioritize, and multi-task

    Competence with Microsoft Office, particularly Microsoft Outlook, Word, and Excel as well as general knowledge of PC navigation and commands (I.e. copy, paste, highlight functions)

    Proven talent in communicating effectively, both orally and in writing, with all levels of the organizations

    Professional phone etiquette

    Office administration skills including phones, copiers, fax, personal computer, typewriter, and calculator

    Ability to learn quickly on the job and retain information

    Flexible, able to adapt to change

    Detail oriented and quality focused, well organized

    Strong problem solving and decision-making abilities; able to think analytically

    Able to work weekend hours on a rotating basis

    Shifts may vary for each position offering, depending on business need

    Fluent Spanish language skills is a plus, but not necessary

    Education:

    High school diploma or equivalent

    Experience:

    1+ years Administrative/Office experience preferred

    6+ months in Contact Center/Call Center preferred

    Job Type: Part-time/ Full-time

    Salary: $16.00 hourly Based on Experience

    Nights and Weekend Availability Required

    This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The business reserves the right to revise or change duties as the need arises.

    Insight Business Solutions is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental disability/handicap, marital status, veteran status, sexual orientation, or any other basis prohibited by law.

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