Customer Service Representative - Chattanooga, United States - Apex Solutions

Apex Solutions Chattanooga, United States

3 weeks ago

Description

***********************************This is an entry level Position***************************

Recent College Grads Welcome

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Essential Duties and Responsibilities:

Supports programs that drive team performance toward departmental and organizational goals.
Assist customer service and sales team toward achievement of operational goals.
Hires and provides training for new and/or less experienced customer service and sales staff.
Reviews and evaluates work to ensure quality and timeliness
Investigates and researches escalated customer service inquiries.
Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty.

This is an entry level position that we will train into a management position if successful.

Immediately hiring for this entry level customer service position.

Requirements

1 to 3 years Customer Service experience
Ability to cross train and develop team members
Ability to perform Account Retention
Excellent verbal and written communication
Ability to multi task and to react well under pressure and treat others with respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without interrupting
Work efficiently and effectively, both independently and as a team
Balances team and individual responsibilities and helps build a positive team spirit
Adapts and able to deal with frequent changes in the work environment
Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

#LI-onsite

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Customer Service Representative - Chattanooga, United States - Apex Solutions

Description

Requirements

Patient Service Representative