- Answer an average of 15-20 calls a day.
- Review and accurately process incoming phone and email customer orders, product inquiries, billing inquiries, delivery inquires, and customer complaints in a timely manner.
- Keep accurate records of internal and external customer interactions and transactions, recording details of inquiries, orders, and complaints as well as any actions taken.
- Monitor open orders and investigate delays with internal departments.
- Proactively communicate with customers when order issues or delays arise.
- Assist field staff with questions, orders, and issues as needed.
- Perform other tasks as needed to support the success of the organization.
- Refer complaints requiring investigation to appropriate departments or management.
- Support with returns processing when needed.
- Committed to customer satisfaction and delivering excellent customer service.
- Maintain relationships with new and existing customers to ensure the best customer support and provide information about products and services.
- Communicate with other departments as needed for orders, issues, and/or complaints.
- Document with order notes any and all order processing and shipping requirements.
- Accurate data entry on orders specific to customer information, part numbers, quantities, shipping options, and pricing.
- Update customer account information in a database as needed.
- Consistently exhibit a positive attitude and exceptional work ethic.
- Demonstrate professionalism in all dealings with inside and outside customers.
- High School Diploma, GED, or equivalent
- Minimum of two (2) years customer service or inside sales experience.
- Proficient in Microsoft Office, including Teams, SharePoint, Excel, and Word
- Possess excellent verbal and written communication skills.
- Above average computer skills with a technical aptitude and ability to learn company specific software.
- Self-motivated, willing to learn, and reliable.
- Detail oriented and excellent organizational skills.
- Must work well in a team environment.
- Ability to meet deadlines and work effectively under pressure.
- Excellent problem-solving skills.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes and calibrate work processes for outstanding results.
- Experience with durable medical equipment and/or orthotics and prosthetics.
- Experience with use of medical terminology in a professional setting.
- Type a minimum of 40 works per minute with minimal errors.
- Preferred experience utilizing a Customer Relationship Management (CRM) tool.
- Knowledge of Enterprise Resource Planning (ERP) software.
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hangers BAKA Bootcamp and EmpowerFest
-
Hamilton County, TN Chattanooga, United States**Description**: · Under general supervision, provides clerical support for Health Department programs serving various populations within Hamilton County. · **ESSENTIAL FUNCTIONS**: (Essential functions, as defined under the Americans with Disabilities Act, may include the follow ...
-
Customer Service Representative Inside Sales
1 week ago
NebulaWorks Ross, United StatesThe LÖWEN Group is one of the leading gambling providers in Germany. It combines the expertise of several companies at different stages of the value chain in the gaming industry: from the development of gaming and entertainment devices, to the production and distribution of these ...
-
TalentBurst Chattanooga, United StatesTitle-Customer Service Representative · Location- Chattanooga, TN · Duration- 6 months · Comments/Special InstructionsOnsite training will be conducted in Chattanooga Tn so candidates need to be local. · Job Description:-Receiving, investigating and resolving all customer inq ...
-
Customer Service Representative
1 week ago
Engineered Floors, LLC Dalton, United States**Overview**: · - Provide world class customer service, to our customers. · - Build strong relationships with customers and co-workers that are based on trust and respect. · - Process customer orders and respond to all inquiries from customers and sales force. · - Interact with c ...
-
Customer Service Representative
5 days ago
Apex Solutions Chattanooga, United States***********************************This is an entry level Position*************************** · Recent College Grads Welcome · The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maint ...
-
Customer Service Representative
1 week ago
Acme Brick Tile & Stone Chattanooga, United StatesWe are currently seeking a best in class Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and se Customer Service Representative ...
-
Patient Service Representative
1 week ago
Solis Mammography/ Washington Radiology Hamilton, United StatesAt Washington Radiology, our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with o ...
-
Customer Service Representative
3 days ago
Legacybox Chattanooga, United StatesLegacybox is on the lookout for an enthusiastic Customer Service Representative to join our growing in office team · Job Type: In Office, Full-Time · Pay: Starting at $15.50/hour · Shift Options: Monday - Friday 9:30 AM - 6:30 PM · Pay and Perks for Customer Service Represent ...
-
Customer Service Representative
1 week ago
Net2source Chattanooga, United StatesJob Title - Customer Service Representative · Location - Chattanooga, TN · Duration - 6+ Months · Job Description · Receiving, investigating and resolving all customer inquiries timely and accurately. · Ensuring all customer communication is clearly documented. · Educating ca ...
-
Customer Service Representative
1 week ago
Surge Staffing Chattanooga, United StatesSurge Staffing - JobID: [Customer Service Representative] As a Customer Service Representative at Surge Staffing, you'll: Conduct service calls to ensure quality customer service; Conduct outside sales calls to obtain new business partnerships and customers; Present customers wit ...
-
Customer Service Representative
1 week ago
Regency Furniture Hamilton, United States**Customer Service Representative ( Regency )** · Sterling, VA **Regency Furniture** is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At **Regency Furnitur**e, our Customer Service Representatives promote quality customer serv ...
-
Customer Service Representative
1 week ago
U-Haul Hamilton, United StatesLocation: · 45715 Old Ox Rd, Sterling, Virginia 20166 United States of America · Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you ...
-
Customer Service Representative
5 days ago
LegacyBox Chattanooga, United StatesJob Description · Job DescriptionLegacybox is on the lookout for an enthusiastic Customer Service Representative to join our growing in office team · Job Type: In Office, Full-Time · Pay: Starting at $15.50/hour · Shift Options: Monday - Friday 9:30 AM - 6:30 PM · Pay and Perks f ...
-
Customer Service Representative
1 week ago
Velocity Enterprises Lone Oak, United StatesMalteser Deutschland gGmbH · Erna-Scheffler-Str. 2 · Lone Oak, 51103 Cologne · Authorized Managing Director: · Dr. Elmar Pankau · Phone: 0221/9822-0 · Fax: 0221/ · malteser · Court of Registration: Local Court Cologne · Registration Number: HRB 31597 · VAT ID Number according to ...
-
Technical Services Representative
6 days ago
Mike Collins & Associates, Inc. Chattanooga, United StatesJob Description · Job DescriptionMCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We're a top technology services provider in the Chattanooga area with a pristine national reputation. But more than that, we're a ti ...
-
customer service representative
2 weeks ago
Family Dollar Chattanooga, United StatesFamily Dollar LEE HWY STE 90 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Patient Service Representative
1 week ago
Siskin Children's Institute Chattanooga, United StatesJob Type · Full-time · Description · Siskin Children's Institute is seeking to fill a Patient Service Representative (PSR) position. This position will work as part of a team that supports medical and therapy services for children with developmental issues. The PSR must be able ...
-
customer service representative
1 week ago
Family Dollar Chattanooga, United StatesFamily Dollar WILCOX BLVD STE N [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Customer Service Representative
5 days ago
Insight Business Solutions Inc Chattanooga, United StatesInsight Business Solutions seeks highly motivated Customer Service Representatives (CSR) to join our Contact Center team. The CSR is expected to answer all inbound interactions, respond to all inquiries in a professional, friendly and timely manner, and be able to understand the ...
-
Patient Service Representative
1 week ago
Tennessee State Gov Chattanooga, United StatesTennessee State Gov - JobID: [Dispatcher Coordinator / Telecommunicator] As a Service Representative at the State of Tennessee, you'll: Receive and transmit routine and emergency calls for water and sewer services; Generate water/sewer work orders for field activities through Han ...
Customer Service Representative - Chattanooga, United States - Hanger
Description
Why Us?:
Fillauer is a global leader in orthotic and prosthetic innovation that empowers clinicians and patients to achieve their best functional outcomes. With manufacturing and R&D locations in Tennessee, Utah, Colorado, and Sweden, Fillauer supports a strong upper limb product line, a robust offering of prosthetic feet, a variety of orthotic devices, and a collection of tools, equipment, components, and materials. Founded over a century ago, Fillauer is dedicated to helping individuals with limb loss and limited mobility return to daily activities and achieve new heights. We are an equal opportunity employer and value diversity at our company.
Could This Be For You?:The Customer Service Representative is in direct communication with our customers, ensuring a smooth sales ordering process. This role is based out of Chattanooga, Tennessee. The ideal candidate for this position will demonstrate excellent customer service and professionalism while offering accurate and quick assistance to customers using knowledge of Fillauers policies and products.
Your Impact:Essential Functions:
Position Requirements:
Required Skills and Abilities:
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
#ERF-FIL
Customer Service Representative professionals in Chattanooga
-
Christian Abernathy
Customer Service Expert
-
Destiny Zwiller
Student.
-
Cheyenne Mitchell
Hard-Worker
-
Ashley Hall
I'm very passionate about building a foundation for my children. I want to have something to leave t ...
-
Ashanti Shoulders
Hard worker
-
Andrew Goett
Who I am