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    Technical Services Representative - Chattanooga, United States - Mike Collins & Associates, Inc.

    Mike Collins & Associates, Inc.
    Mike Collins & Associates, Inc. Chattanooga, United States

    6 days ago

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    Description

    Job Description

    Job Description

    MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We're a top technology services provider in the Chattanooga area with a pristine national reputation. But more than that, we're a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.

    Do you bring a passion and drive for IT, not just in the workplace but as a hobby? Are you motivated by bringing solutions to everyday IT problems and bringing a smile to end-user's face? Our Technical Support Representative position may be the perfect job for you. Local Chattanooga applicants only.

    Technical Support Representatives are responsible for being the first point of contact in addressing customer-facing service calls. TSRs interface with customers to assess support need, resolve their tier-1 related issues in a timely manner, gather additional information, and escalate issues as necessary. TSRs will engage with customers, team leads, NOC, CSR, or TSM if necessary, when escalating or partnering with other tiers of support. TSRs are responsible for staying current with latest directives procedures and policies issued by TSM. TSRs may also handle preventive maintenance tasks, patch management, documentation, and may be assigned subtasks from Network Operations projects.

    TSR tier-1 support requests include, but are not limited to:

    · End-user software support (Office, e-mail, browsers, customer-specific apps, etc.)

    · Standard software installation (TSR to engage in NOC for non-standard or advanced installations)

    · Anti-malware/anti-virus

    · PC hardware troubleshooting

    · basic network troubleshooting

    Requirements:

    · 1 year of troubleshooting PC systems

    · Clear communication and writing skills

    Recommended:

    · A+ Certification

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Work Location: In person

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