Jared Edwards

IT support specialist with 2+ years experience, Google IT Support Professional Certification, and BS in Computer Science from the University of Tennessee at Chattanooga. A lifelong passion for computers and technology with the ability to communicate technical issues simply and jargon-free for non-technical users.

Assistant to the Network Administrator - Montessori Elementary At Highland Park - (July 2021 - January 2023)

• Apple device management - Jamf - Automate configuration and deployment, manage app
• Administrate and maintain end-user accounts, permissions, and access rights within Active Directory &
  Google Workspace.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Explained technical information in clear terms for non-technical users. 

IT Technical Support Specialist - Chattanooga Girls Leadership Academy (July 2020 - January 2023)

• Technical Support for student, faculty, & staff members through remote and desk-side support services. 
• Installed, modified, and repaired computer hardware, software, and peripherals. 
• Configured hardware, devices, and software to set up workstations for employees. 
• Inventory Management - TIPWeb-IT and Snipe-IT.
• Submitted service tickets for equipment maintenance requests.

2022-02 - Google IT Support Professional Certificate - Eight-month IT support program, developed by Google

2018-05 - Bachelor of Science: Computer Science - University of Tennessee At Chattanooga - Chattanooga