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    Customer Service Representative - Hamilton, United States - Healthcare Outsourcing Network, LLC

    Healthcare Outsourcing Network, LLC
    Healthcare Outsourcing Network, LLC Hamilton, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    We are a company located in Wheat Ridge, Colorado with clients around the United States, and we are currently looking to fill Full-Time, openings for at home Customer Service Reps/Patient Account Reps for our client located at Bitterroot Health-Daly Memorial hospital, in Hamilton Montana. Patient Account Representatives essential duties will be to take/make calls to customers in order to negotiate payment arrangements for outstanding balances due on accounts. We are looking for representatives who enjoy working from home, with the possiblility of hybrid in office time, here and there.

    Applicants must meet the following requirements:

    Possess excellent phone and customer service skills and abilities

    Able to communicate effectively

    Organized

    Dependable

    Have high speed Internet in home

    Have a quiet work space with no distractions or noises in the background

    Accurate and thorough in performing work assignments

    Able to identify, analyze and solve problems

    Work well independently as well as with a team

    Meet the established goals for contacts and collections

    *Other duties as assigned to assist employer and client

    Bilingual skills a plus but not required.

    Set payment arrangements

    Process credit card payments, check payments, mail receipts to patients

    Mail itemized statements to patients

    Mail financial assistance applications to patients

    Assist with processing refunds

    Process transfer of files to client weekly

    Work return mail and update addresses in systems

    Scan documents

    Assist with inbound and outbound customer service calls

    Other duties as assigned to assist employer and client

    Critical Thinking skills

    Ability to de-escalate

    Attention to detail

    Manage workload

    Knowledge of client systems, processes & procedures

    Knowledge of HON systems & processes

    Time management

    Represent company and client in a professional manner

    Ability to multi-task in multiple systems

    Please respond by e-mail and include resume.

    These full time positions offer competitive pay structure and medical benefits.

    Compensation: Commensurate with experience

    " Our initial interviews are conducted on the Spark Hire platform. Qualified candidates will receive an emailed invitation to complete a video interview at their convenience."

    Company DescriptionHealthcare Outsourcing Network, L.L.C. is a national revenue cycle management firm headquartered in Lakewood, Colorado. We service healthcare providers exclusively, and specialize in:

    - Self pay early-out programs
    - Insurance follow-up; and,
    - Patient care call/verification programs.

    By focusing on telephone contact with your patients and third-party payers, we increase cash flow while at the same time increasing patient satisfaction and decreasing account days in A/R. By utilizing the latest in computer and telephone technology and a patient-friendly approach, we maximize recoveries for our clients.

    Company Description

    Healthcare Outsourcing Network, L.L.C. is a national revenue cycle management firm headquartered in Lakewood, Colorado. We service healthcare providers exclusively, and specialize in:\r
    \r
    - Self pay early-out programs\r
    - Insurance follow-up; and,\r
    - Patient care call/verification programs.\r
    \r
    By focusing on telephone contact with your patients and third-party payers, we increase cash flow while at the same time increasing patient satisfaction and decreasing account days in A/R. By utilizing the latest in computer and telephone technology and a patient-friendly approach, we maximize recoveries for our clients.
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