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    Customer Service Representative - West Valley City, United States - Womack Machine Supply

    Womack Machine Supply
    Womack Machine Supply West Valley City, United States

    1 week ago

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    Description

    Job Title Customer Service Representative Job Description Through participation in the call rotation software, incumbent will maintains and improve Customer relationships, manages order process and shipment tracking, delivers routine Customer quotes and pricing, and escalates calls when appropriate. This is not your typical call center customer service position, in this role you will be challenged daily, constantly learning about products & building customer relationships. Ideal candidate will have a strong mechanical aptitude or enjoys tinkering (must know how/why).

    **RESPONSIBILITIES:**

    Promptly provide accurate product information, including pricing, availability and lead time to address Customer needs

    Route non-standard or technically complex Customer inquiries to appropriate Customer Service Representative for resolution

    Create quotes and sales orders in primary business system software

    Utilize supplier internet portals to obtain current product information

    Follow up with Customers to provide accurate delivery dates and updated order status

    Understand and follow appropriate work processes.

    Escalate issues to appropriate management or technical level

    Maintain Customer information such as contacts and order preferences

    Other duties may be required

    **EXPERTISE & APTITUDES:**

    Effective verbal and written communication skills, including the ability to understand requests and accurately fulfill sales orders

    Microsoft Office Suite: Outlook is used daily to communicate with customers (internal & external) sales & vendors

    Ability to effectively utilize internet resources (requires toggling between systems) to obtain information

    Basic skill level using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and Customer A/R account status; experience with these operations in an Oracle environment is preferred

    Demonstrated ability to provide high quality Customer service in a fast-paced, high call volume environment

    Ability to prioritize tasks with minimal supervision

    Some knowledge of industry-specific products is preferred or have desire to learn

    Job Requirements **QUALIFICATIONS:** If applying for position, you must be eligible to work in the U.S. without need for an employer sponsored visa (work permit).

    **EDUCATION:**

    High school diploma or GED

    Bachelors degree or equivalent amount of education and related experience is preferred

    Bachelors degree in Industrial Distribution is preferred

    **EXPERIENCE:**

    One to three years of Customer service experience, preferable in a call center environment

    Customer service experience in industrial distribution or a technical field is preferred

    **PHYSICAL DEMANDS:** The work is sedentary, requiring extended period of sitting or standing to perform the work. There may be some infrequent movement from area-to-area to transport items weighing no more than 15 pounds.

    **NO AGENCIES PLEASE**

    Any unsolicited resumes sent to Womack Machine Supply from a third party, such as an Agency, including unsolicited resumes sent to Womack Machine Supply mailing address, fax machine or email address, directly to Womack Machine Supply employees, or to Womack Machine Supply resume database will be considered Womack Machine Supply property. Womack Machine Supply will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

    *Womack is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other status protected by applicable law.*

    Education High School Location Salt Lake City, UT 84088 US (Primary)

    Category Customer Service

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