Support Services Representative - Oakland, United States - Manos Home Care

Manos Home Care

Verified Company

Oakland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Must be Bi-lingual and fluent in Spanish & English

Support Service Representative
Manos Home Care assists people with disabilities and illnesses in their activities of daily living. Our service takes place in client's homes and their immediate surroundings.

We have been in business for over thirty years and are the leading provider of non-medical attendant care for Alameda and Contra Costa's DDS respite and day care programs.

Manos Home Care employs over 1,600 workers, serving clients from a variety of cultures and who speak a variety of languages.

Our company is employee owned through an employee stock ownership program—an ESOP. Manos office hours are 8:30 AM to 5:00 PM, Monday through Friday, excluding designated office closures.

Job Summary:
Manos Home Care's administrative team ensures that our commitment to stakeholders is reflected in all operations.

The Support Service Representative will be responsible for being the initial contact person for DSPs, Clients and other community members contacting Manos and are responsible for distributing information, routing contact requests, processing documentation, as well as keeping records and adding and updating information in our data systems.

Supervision:
The Support Services Representative reports directly to the Support Services Supervisor. Specific interdepartmental projects may involve reporting to project leads or leading a project. This position does not have supervisory duties.

Duties and Responsibilities

Processing incoming and outgoing mail
Processing administrative requests from clients and DSPs
Data entry into information systems
Tracking activities & documenting communications
Retrieving, replacing and removing paper files
Assembling Mailers
Distributing Paychecks
Additional Administrative Responsibilities as necessary

Physical Requirements/Working Conditions

Occasional lifting up to ten lbs.
Must be able to work in a climate controlled, office environment.
Vision must be good or corrected to normal to perform normal job duties.
Hearing must be sufficient to understand information and to perform job duties.
Ability to read and write in English in order to process paperwork and follow up on any actions necessary.
Ability to sit for extended periods of time.
Manual dexterity needed for keyboarding and other repetitive tasks.

Knowledge, Skill, and Experience

Minimum Education Required:
High School Diploma

Background Check:
A background check including but not limited to the Department of Justice will be performed prior to hire. Harassment Prevention and California Mandated Reporter Trainings are also required.

Minimum Experience Required: 2 years of administrative experience

Skills Required:

Fluent in English and Spanish
Able to write coherent, grammatically correct sentences and paragraphs in English
Computer literate
A selfstarter
Fair and modest
Able to relate to a wide variety of cultures, backgrounds, and abilities
Diligent and able to maintain focus while working under deadlines and distractions

You must have:

Strong customer service skills
Excellent communication and interpersonal skills
Strong problemsolving skills
A willingness to continue learning
Strong written and verbal communication skills are required.

Preferred Education & Experience

Completion of collegelevel courses
Well acquainted with MS office suite

Wages and Benefits

This position is nonexempt and hourly; work outside of regular office hours may be required as needed.
Separate Paid Time Off and Sick Leave Pay banks
Group Health, Dental, and Vision coverage
Paid administrative holidays
Mileage reimbursement according to current IRS rates for any Manosrelated appointments or errands involving use of your car

Employee Stock Ownership Plan

Pay:
$23.00 per hour

Benefits: